Position Summary
The Senior Manager of Customer Support is responsible for all aspects of Customer Technical Support services. The Senior Manager will provide leadership to our technical support teams, any new product requiring support and enhance tools, processes and services. In addition, they will be a trusted leader in our organization and drive customer experience improvements to grow and sustain outstanding customer support metrics and interactions. The Senior Manager will work closely with all areas of the Business to turn customer first requirements into a reality. This is an exciting role in a fast-paced environment, providing an opportunity to oversee the highly valued Technical Customer Support team.
Key Duties & Responsibilities:
Skills Required:
Experience Required:
Nice-to-have Skills & Experience:
Perks And Benefits
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.
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