Mississauga Air Delivery Inc. Looking for Dispatcher and Office Administrator – Fulltime at Etobicoke, ON Full Time

Full Time Experienced, Professional and Service-Oriented Dispatcher / Administrator

Mississauga Air Delivery Inc. is located in Etobicoke and is a Canadian-owned and operated business with over 40 years in the industry. We are committed to providing the most professional and reliable service to our customers for deliveries to and from Pearson International Airport and the surrounding GTA. We offer paid training, a new/automatic fleet of trucks, independence on the road and a highly respectful work culture. PLEASE READ ENTIRE JOB DESCRIPTION TO ENSURE THIS POSITION IS A GOOD FIT.

Office Location: Etobicoke, Ontario (near Toronto Pearson Airport)
Working Hours: Onsite from Mon – Fri from approximately 6:30am – 7pm (within this window) for a total of
45-50hrs per week. Start and end times may vary throughout the week and schedule flexibility is essential. Some after hours work (early mornings / evenings will be required at times, based on customer demand). This is a full time, onsite position in our Etobicoke office.

Benefits of working at MAD
* Paid training provided so you’re set up for success in your new role
* Expertly-maintained vehicles for increased safety and job effectiveness
* Respectful company culture
* Established and growing customer base means steady work
* Great work/life balance

Job Description

• ALL CANDIDATES MUST HAVE A VALID FULL G DRIVER’S LICENCE WITH A MINIMUM OF 5 YEARS OF LOCAL DRIVING EXPERIENCE, AS WELL AS GOOD PHYSICAL ABILITIES AND TECHNOLOGICAL SKILLS. OCCASIONAL DIRVING OF A MINIVAN WILL BE REQUIRED AT TIMES.
• Dispatch and support drivers and vehicles across the GTA using our computerized system and 2-way radio.
• Coordinate, monitor and oversee the on-time delivery of all shipments. Learn all software and processes for each customer and delivery location.
• Answer phones, provide quotes, book delivery appointments, troubleshoot any issues and provide excellent customer service and ongoing driver support.
• Coordinate tracking and PODs for all shipments and support our customers.
• Utilize excellent communication skills to maintain a positive, respectful and professional working relationship with all drivers and management.
• Provide ongoing communication with customers, drivers and management regarding any service issues.
• Provide ongoing supervisory support to drivers.
• Schedule delivery appointments and troubleshoot any logistical issues.
• Responsible for accurate data entry into company’s online dispatch system to communicate with drivers.
• Prepare, print and file all necessary shipping documents on a daily basis.
• Respond to, report and document any accidents or incidents.
• Provide excellent customer service skills with a positive phone demeanor.
• Ability to lift up to 50lbs.
• Make prospecting/sales calls and keep company’s customer/prospect database up-to-date.
• Ensure vehicle maintenance schedule is accurate and current.
• Ensure all health and safety rules are followed.
• General office administration and office maintenance.
• Learn new software to issue payment for dock fees.
• Administration duties as required for truck maintenance, truck audits, equipment/supply tracking and other administration as required.
• Other duties as assigned, to provide superior customer service to our customers and support management in our company’s growth.

Job Requirements and Essential Skills

• Valid Ontario Driver’s Licence (full G licence or higher is mandatory) with clean driving record/driver’s abstract and 5 years of local driving experience.
• A leader and professional who enjoys interacting with customers.
• At least 2 years of proven experience in a fast-paced dispatch or office/admin environment is required.
• Excellent written and verbal communication and customer service skills including a pleasant and upbeat telephone and email demeanor.
• Good geographical knowledge of the GTA.
• Ability to multi-task, manage high-stress situations and work with minimal supervision.
• Strong proficiency with Microsoft Outlook (Email) and Microsoft Office (Word, Excel, etc.)
• Tech savvy and ability to learn new software is a must.
• Strong interpersonal skills and the ability to work as part a team.
• Excellent time management skills and a proactive attitude.
• Attention to detail and a strong focus on follow through and follow up.
• Proven ability to work well in a team environment.
• Fluent English speaking, reading and writing skills and legible handwriting.
• Hardworking, enthusiastic, positive and flexible “can-do” attitude.
• Punctual and excellent attendance record.
• Schedule flexibility to work some early mornings, evenings or occasional weekend hours as required.
• Willingness to adapt to our processes and way of doing business within a short period of time.
• Ability to keep business matters strictly confidential.
• Previous sales, supervisory experience and transportation industry experience is an asset.
• DZ licence (or equivalent) is an asset.

Apply for this position
Please ensure your Word/PDF resume is up to date with all job experience and contact information including your skills, how many years of customer service experience and how long you’ve had your driver’s licence.
Those to apply early will be given priority consideration.
We thank all interested candidates, however only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Schedule:

• Day shift

Application question(s):

• What is your expected hourly rate of pay?

Education:

• Secondary School (preferred)

Experience:

• administration/customer service: 2 years (preferred)

Licence/Certification:

• Full G licence (required)