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GENERAL ACCOUNTABILITIES:
CSR is the first impression that customers and other visitors have when they walk into or call CARSTAR MK Group. The incumbent is responsible for creating a front office atmosphere that fosters a high level of service. He/she is the main point of contact for customers and potential customers. He/she should possess a cheerful welcoming character and a helpful, polite and courteous attitude toward customers. The CSR must foster a positive team spirit both within the department as well as between the other departments in support of the overall philosophy of the company and fellow employees.
QUALIFICATIONS:
- 3 – 5 years experience in Customer Service within the automotive industry
- Strong communication skills (reading, writing, speaking, listening)
- Can work independently without close supervision
- Flexible/adaptable to constant change
- Excellent keyboarding skills/Finger dexterity
- Must have a valid driver’s license and reliable transportation
- Must be well-groomed and dress appropriately
- Tactful and diplomatic; has the ability to interact with all levels of employees
- Highly organized; ability to handle multiple concurrent assignments
- Ability to prioritize, organize and plan work under own initiative
- Ability to train/teach others
- Reasoning/problem-solving skills; analytical and decision-making skills
- Professional leadership ability
Functional/Technical Knowledge:
- Management Software (Mitchell and/or Summit) – INTERMEDIATE
- Microsoft Office Software (Word, Excel, Outlook) – INTERMEDIATE
- Estimating Software (Audatex and/or Mitchell)
Specialized Training:
- ICAR a plus
- WHMIS
- First Aid
About MK Auto Group:
MK Auto Group is a diverse group of companies focusing on automotive repair, servicing and customization. The MK Auto Group employs over 200 staff members serving a collection of CARSTAR Collision stores in and around Calgary, Alberta. The group also owns Country Hills Collision, Force Auto Styling as well as the new addition of Calgary Rim Repair.
