MK Auto Group Looking for Customer Service Representative /Repair Advisor at Calgary, Alberta, Canada Full Time

Job Summary: (Willing to relocate to Calgary)

The role is responsible for writing quality appraisal sheets for automotive and collision repair and providing exceptional customer service. The accountabilities of the role are focused on two main areas: accurate repair advice and customer delight.

This position reports to the Store General Manager.

The Appraiser / Estimator Is Responsible For

• Assessing vehicle damage and creating an initial repair order estimate.
• Maintaining regular contact with the insurance companies to advise on vehicle repair status.
• Primary point of contact for customers during and after the repair by providing information, repair updates, and a high level of service throughout the process.

Qualifications

• Valid status in Canada and can work for any employer without need for sponsorship.
• Ability to write collision repair estimates.
• 3 years experience in appraisal writing.
• Knowledgeable in repair estimating software (Mitchell cloud and/or Audatex).
• Knowledgeable in various Insurance “DRP” practices/guidelines.
• Effective multi-tasker that values superior customer experience.
• Ability to work in a team oriented environment.
• Above average communication skills.
• Detail Oriented and highly organized.

Why Join Us?

MK Auto Group is dedicated to providing a positive work environment that supports the growth and development of our employees. We understand that our employees are our greatest asset and we strive to create a workplace that is both rewarding and fulfilling.

Here are some of the reasons why you should join our team:

• Tools for Ease of Repair: We provide our technicians with the latest tools and equipment to ensure that repairs are done efficiently and effectively.
• Good Wages: We offer competitive wages to attract and retain the best talent in the industry.
• Well-Lit and Spacious Bay: Our facility is well-lit and spacious, providing our technicians with a comfortable and safe working environment.
• Steady Hours: We offer steady hours to provide our employees with a work-life balance that is essential for family comfort and peace of mind.
• Continuous Flow of Work: We have a steady flow of work, which means that our technicians are always busy and have job security.

At MK Auto Group, we are committed to giving back to the community and frequently organize corporate events and activities that promote teamwork, build camaraderie and foster a sense of community within our organization.

Join our team and be part of a company that values its employees and strives for excellence in everything we do.

Please submit the resume to hr@carstarab.ca.

About MK Auto Group

MK Auto Group is a diverse group of companies focusing on automotive repair, servicing and customization. The MK Auto Group employs over 200 staff members serving a collection of CARSTAR Collision stores in and around Calgary, Alberta. The group also owns Country Hills Collision, Force Auto Styling as well as the new addition of Calgary Rim Repair.