MLSE Looking for VIP Experience Host at Toronto, ON Full Time

Maple Leaf Sports & Entertainment (MLSE) one of the world’s premier sports and entertainment companies, owns the Toronto Maple Leafs (NHL), Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL), Toronto Marlies (AHL), Raptors 905 (NBA D-League), TFC II (USL) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League. Its charitable arm, MLSE Foundation, focuses on funding initiatives to support youth through sport and recreational programs. In 2017 MLSE Foundation, with support of community and corporate partners, built MLSE LaunchPad, a 42,000-sq. ft. space dedicated to programming that support its four Pillars: Healthy Body, Healthy Mind, Ready For School and Ready For Work.

MLSE also owns and operates Scotiabank Arena, Canada’s premier sports & entertainment venue hosting more than 200 events each year, as well as two digital channels (Leafs Nation Network and NBA TV Canada), and has a partnership with Live Nation (the biggest concert promoter in the world). MLSE has also invested in and operates five of Toronto’s sports facilities – Coca-Cola Coliseum, BMO Field, BMO Training Grounds at Downsview Park, home of Toronto FC’s Academy and the First Team’s practice facility, the Toronto Raptors’ training facility and the MasterCard Centre for Hockey Excellence, the practice facility for the Maple Leafs and Marlies.

MLSE’s common purpose is to unite and empower employees to deliver extraordinary moments to our fans and each other.

Job Description

WHO WE ARE

We celebrate the diversity, individuality, and personality of our peers, striving to be the best in class, in every class. We believe in Respect, Resilience, Commitment, and Ambition. We work for, with, and around the people that inspire us to try, persist, and achieve more.

Our work goes beyond games, seasons, trophies, and tours. Our success is measured by more than a scoreboard. Our team is stronger when we stand united. We create, we celebrate, we build, and we become better!

What we choose to do next, means everything! It defines greatness, builds character, makes history, and brings the world to its feet.

Position overview

As a member of the VIP Experience & Hospitality team your role will be to assist in all aspects of a guests journey throughout their time at our venues. The ideal candidate will be a self-starter who is energetic, creative, tactical and analytical, and one who thrives in a fast-paced environment. This individual will constantly strive to delight our guests, exceeding their expectations through gracious, enthusiastic, and personalized service. Candidates should have sharply honed interpersonal skills; encourage confidence and exude authenticity with guests. High level of discretion and confidentiality required when handling guest information and requests.

Responsibilities

Act as point of contact for assigned guests leading up to their visit as well as day of. Responsible for providing outstanding concierge level of service by anticipating needs, taking initiative and going above and beyond to assist with all requests.

Extensive knowledge of venue, event night details and nearby surroundings to make the most suitable recommendations

Work closely with entire VIP Team to facilitate any last minute concierge duties as they arise – meet n’ greets, securing and delivering amenities

Assist with executing event day operations within MLSE premium spaces – guestlist and registration, VIP experiences, handling vendors and talent

Ensure proper communication between all internal stakeholders from Legal, Sales, Security, F&B, PR and Marketing and the Executive team to ensure service excellence company wide.

Flexibility to perform other job related duties

Qualifications

Job Requirements

1-2 years in VIP host role and or hospitality/concierge service experience

Ability to think independently in making real-time decisions

Ability to effectively manage time and perform multiple tasks simultaneously

Must be proficient with SevenRooms, Salesforce and various event check in apps

Excellent interpersonal, communication, problem solving, and analytical skills required

Must have a systematic and process-oriented attitud to ensure seamless end-to-end guest experiences

Demonstrated dedication to valuing diversity and contributing to an inclusive working and learning environment

Strong work ethic with a drive for self-development, collaboration and take-action mentality

Knowledge of Sports & Entertainment and Hospitality industry experiences an asset

Must be available to work evenings, weekends and holidays as required

The ideal candidate is committed to their own personal development and embodies the values of character, dedication, teamwork and diversity.

Additional Information

Apply by: April 8, 2022

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Maple Leaf Sports & Entertainment Partnership will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.