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Customer Operations Manager – Toronto
Date: Oct 19, 2023
Location:
Toronto, CA
Requisition ID: 28523
A Career in Beer and Beyond:
Our purpose at Molson Coors Beverage Company is to brew beverages that unite people to celebrate all life’s moments. We have been brewing iconic brands for over 350 years and are now proud to be offering a modern portfolio that expands beyond the beer aisle.
We are Talent Brewers with our culture rooted in our core Values. We believe in our brands and our people, and that diversity WITH inclusion is the key to a winning team culture. We want you to join our team of brand ambassadors who believe the world is full of untapped opportunities. So, if you get excited about making a real difference as part of a winning team like we do, we want to hear from you.
The Headlines :
The Customer Operations Manager, working in Toronto, will be part of the Commercial Operations team. They will be responsible for driving process improvements and efficiency initiatives that deliver value to our commercial organization and frontline sales team. They will plan and implement important operational strategies and tactics in our commercialization process ensuring flawless execution in market, directly impacting our overall business performance. They will identify and find solutions for reoccurring issues impacting our ability to provide best-in-class service to our customers.
This position reports to the Sr Manager Customer Operations & Experience and works closely with many stakeholders across the organization.
The Responsibilities:
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Most importantly, you will lead a team of talented colleagues, and support their growth and development through career discussions and consistent one on one conversations
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Strategic initiatives: Regularly partner with stakeholders (supplychain, PMO, demand planning/forecasting, brand, and sales) at all levels to lead commercial to supply process improvements to streamline decision-making, communication, and overall remove barriers for commercial activity execution
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Sales planning: working with regional leads to log, monitor, and report status of monthly launch and promotional activity, and/or other strategic market actions, working with cross-functional teams (PMO, Supply Chain, Revenue Management, and Brand) to ensure flawless execution in market
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Salesoperations: working with regional leads to provide supply inventory reporting and analysis to support sales teams, working with Supply Chain to obtain status, aiming to reduce out of stocks and mitigate commercial risk
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Product management: support for quality issues including product recalls, distributor auditprocesses,and shelf-life and/or shipping policies
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Supportingregional Commercial Readiness and Sales & Operations meetings and the flow of information between sales and supply chain to a) receive information about key issues in market (from sales); b) feed these issues into supply chain teams; and c) loop solutions and messaging back into sales teams to create customer-facing communication.
The Other Qualifications:
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You are an authentic leader. You value and respect differences and believe diversity with inclusion is the key to collaboration and a winning team culture
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You thrive on challenge. You act with appropriate urgency to various market events and trends that require a quick turnaround in plans and strategy
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You are confident, diplomatic, professional and exercise great judgment in developing and maintaining excellent business relationships
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You are deadly serious about execution and take pride in a proven track record in delivering results
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You are a strong team player that can inspire others; you respect your commitments, hold yourself and others around you accountable
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You bring a proven track record of breaking down complex problems to deliver simple solutions
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You have experience advising and directing business solutions driven from data and analytics
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You are experienced and have demonstrated success in planning, developing, and executing key initiatives across a commercial organization
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You have an understanding of how sales and provincial systems operate with the ability to make connections to the company’s overall business strategy
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You have a thirst for learning – you are always looking for ways to learn and help one another grow
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You have a bachelor’s degree in Business Administration or other relevant field
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You have5+ yearsof progressive experience across supply chain and sales (CPG industry experience is a bonus)
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As part of the recruitment process, the candidates will be required to provide consent to complete a criminal background check.
Work Perks that You Need to Know About:
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Flexible work programs that support work life balance including a hybrid work model of 3 days in the office
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We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities
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We care about our communities, and play our part to make a difference – from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are
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Engagement with a variety of Employee Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization
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Ability to grow and develop your career centered around our First Choice Learning opportunities
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Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental, vision with incredible employer match, generous paid time off plans, an engaging Wellness Program, and an Employee Assistance Program (EAP) with amazing resources
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On site Pub, access to cool brand clothing and swag, top events and, of course… free beer and beverages!
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Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences
At Molson Coors we seek diversity. Differing perspectives lead to challenging the expected, which keeps new ideas bubbling up. We’re an equal opportunity employer and invite applications from candidates from all backgrounds, race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic. We take pride in celebrating our unique brew.
