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Monarch Basics, Southern Ontario’s leading independent office products dealer since 1950 is hiring! Our employees are important to us and we’re happy to also offer perks like our annual Employee Appreciation Day, paid day off for their birthday, and a fantastic staff Christmas party. Customer service is our top priority and we are willing and excited to train the right candidate on the products and services that have made us a local success story!
Position Information:
The job requires an outgoing, positive and hardworking candidates who are skilled in customer service and capable of warehousing, loading furniture, and stocking shelves. The position involves dynamic and varied duties, from order fulfillment to assisting customers and operating the print center.
Duties and Responsibilities:
- Ensure customers receive courteous and prompt attention
- Be responsible for collecting payment from customers as they purchase goods and services.
- Perform related work as required
- Maintain satisfactory attendance and punctuality
- Project a positive attitude for the benefit of our customers and fellow employees
- Read, understand, and adhere to all rules, regulations, and procedures as required by Monarch.
- Ensure that all work performed is thorough, accurate, and completed in a timely fashion
- Work effectively without supervision
- Utilize systems and procedures, deliver exceptional customer service on all interactions, give all customers consideration and respect, understand their needs, and consistently meet or exceed customer expectations
- Learn and maintain solid product knowledge on manufacturer-specific products and manufacturer-specific rebate and incentive programs
- Attend supplier-specified training courses as scheduled by management
- Answer Customer Service phone calls relating to sales inquiries
- Keep customers updated by phone as to the progress of their product delivery
- Put away inventory
- Keep aisles in order
- Help Shipping Department with order fulfillment as needed
Job Types: Full-time, Part-time, Permanent
Salary: $15.00-$16.50 per hour
Benefits:
- Flexible schedule
- On-site parking
- Store discount
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Experience:
- sales: 1 year (preferred)
- customer service: 1 year (preferred)
