Your Moneris Career – The Opportunity
We all know that it feels good to help someone. Why not make it a career and get paid for it?
As a Customer Experience (CEx) representative, you provide Customer Service Excellence to Moneris merchants and provide detailed technical POS troubleshooting and support, detailed financial support for customer’s daily processing needs. You meet overall customer service targets set by the department, offering additional advice up to and including cross-sell products and services.
Location: You will based in our Toronto office in a Hybrid work model. (Currently 2 days in office and 3 days from home).
Address: 3300 Bloor St W, Etobicoke, ON M8X 2X2
Reporting Relationship : You will report to the Team Lead, Customer Service
Your Moneris Career – What you’ll do
Provide contact centre support to merchant clients over the phone
Promote our products and services to our merchants, and identifying cross-sell/up-sell opportunities and sending leads through appropriate channels
Collect and document information from merchants, while using problem solving techniques to provide consistent first response to inbound telephone service requests and technical inquiries
Achieve individual targets that contribute to goals including productivity targets, quality assurance targets, compliance targets, absenteeism targets, sign-on targets (addition of voice of the customer – customer surveys)
Your Moneris Career – What you bring
1+ years of customer service experience preferably in a contact centre environment
Experience with computer functionality, software and hardware [routers/modems/etc.]
Fluent in English and French or Cantonese/Mandarin (reading, writing, and verbal)
Work on different shifts including evenings, weekends and holidays.
Your Moneris Career – What you get
Comprehensive Total Rewards Program including bonuses and flexible benefits plans starting from Day 1
RRSP matching & defined contribution pension plan
Learning & development programs and resources including unlimited free access to LinkedIn Learning, Coursera and an Educational Assistance Program
Holistic approach to your well-being, with an Employee Assistance Program for you and your family, monthly wellness events and a supportive workplace culture
Find out more about the work perks & benefits you get as a Moneris employee at Moneris.com/careers
Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.
We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.
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