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You will love being a part of our team!
You will work with people who are passionate about their jobs and take initiative; people who want to do their best every single day; people who care deeply about their customers and deliver top-quality service. You’ll work with a team of people who “do the right thing”. You’ll have continuous interactions with our customers to ensure you build and foster a healthy relationship. You’ll be a part of an entire organization that will never be satisfied with the status quo and will always be looking for ways to improve and be more efficient while taking care of the customer.
The Role
The Junior Technology Analyst will provide Tier 1 support to users; primarily regarding Microsoft 365 products. Support is provided in adherence to company guidelines and will be performed through various channels (telephone, email, chat, etc.). This role will be passionate, eager to help, believe in simplicity, and highly focused on excellent customer experiences.
Primary Roles and Responsibilities
Play a key role in Microsoft-based system rollouts and maintenance in addition to exceptional ongoing support. This includes:
Provide phone and in-person support to local and remote site end-users on a variety of issues
Identify, research, and resolve technical problems while tracking and monitoring the situation to ensure a timely resolution
Configure, personalize, and position workstations for local and remote site users. Maintain upgrades or replaces hardware and software systems
Maintain, troubleshoot, install, and repair computer systems, hardware, software, and peripheral devices. Recommend and schedule repairs. Install new software releases, system upgrades and resolve software related problems
Adhere to IT Services Policies, Procedures, and Guidelines
Monitor progress against scheduled timeframes throughout the implementation
Ensure project deliverables are met as described in the Scope Document as it relates to IT
Ensure all project-related documents are maintained
Proactively learn and train on new releases
Provide system training as needed
Other duties as assigned
Skills & Experience Required
Maintains a strong focus on internal customer satisfaction
Strong willingness to learn and be mentored
Demonstrate a positive attitude and enthusiasm
Exceptional problem solving and troubleshooting skills
Ability to work under pressure while maintaining quality and consistency of service
Strong attention to detail and excellent organizational skills
Acts with professionalism in dealing with highly confidential information and situations
Passionate about working with a collaborative team
Committed to quality processes and continual improvement
Functional and implementation experience
Qualifications include
A minimum of two years current relevant experience in an IT environment
An equivalent combination of education, training, and experience
Must have demonstrated general IT knowledge
Proven commitment to providing and maintaining the highest level of customer service
Effective oral and written communication skills
Must be a team player and work well with cross-departmental teams
Ability to learn quickly and apply new knowledge and techniques
Commitment to regular ongoing professional development (including specific IT skills, professional associations, and current industry trends)
High level of professionalism and ethics
Our current success!
Over the last 15 years, More Than Just Feed (Nutrisource) has been experiencing rapid growth as an up and coming contender in the feed industry. Our focus is to be a leading company in the modernization of an industry that is resistant to change. We are a Canadian owned, Alberta based, dairy nutrition company that provides specialized products and consulting services to western Canadian dairy farmers. We get to know the specific needs of each More Than Just Feed customer, so we can recommend and help put into place a customized, operation-specific action plan that’s right for each producer and his or her operation. We are looking for an enthusiastic team member who will be a technical leader in the field, keeping our customers loyal and happy.
