More Time In Muskoka Looking for Guest Service & Reservation Agent at Gravenhurst, ON Full Time

Embrace your passion for customer service and hospitality! Create lasting memories and personalized experiences for our guests from the moment they arrive.

What you will be doing:

Guest service:

• Assist guests during check-in and check-out (contactless)

• Communicate with guests prior, during and after their arrival

• Handle guest requests during their stay (could be at night)
• Record maintenance issues of the property and coordinate the repairs

• Arrange personalized services for customers (such as flowers in the room, bottle of wine)

• Liaise with our housekeeping staff to ensure all rooms are clean to accommodate guests’ needs

• Collect feedback from guests about their stay

• Respond to clients’ complaints in a timely and professional manner

Reservation:

• Manage online and phone reservations

• Handle email, online and phone inquiries, book reservations

• Provide information about our property, available rooms, rates and amenities.

• Show rooms to potential clients

• Maintain updated records of bookings and payments

Your experience and skills include:

• Excellent Customer service attitude, go the extra mile to service your guests

• Excellent communication and organizational skills

• Quick learner, you will learn software systems such as reservation systems, Google workspace

• Understanding of how travel planning websites operate, like Booking, Expedia and TripAdvisor, Airbnb

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role

Where you will be working:

More Time In Muskoka (www.moretimeinmuskoka.ca) is a vacation property in Gravenhurst, Muskoka. It has 9 cottages & suites in prime location, 4 minutes walking to Gull Lake Park, 15 minutes walking to Downtown Gravenhurst, it’s perfect for guests who would like to spend 3 or more days in Muskoka and exploring the area.

Job Type: Full-time

Salary: $18.00-$19.00 per hour

Additional pay:

Benefits:

• On-site parking
• Work from home

Schedule:

• 8 hour shift
• Every Weekend
• Monday to Friday

Ability to commute/relocate:

• Gravenhurst, ON P1P 1M3: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 3 years (preferred)

Expected start date: 2022-05-20