Motor Vehicle Personnel Looking for Dispatch Supervisor at Ottawa, ON Full Time

NonStop Logistics Inc is a premiere provider of transportation services in both Ontario and Quebec, and we are currently seeking a Full-Time Dispatch Supervisorat our operations located in Ottawa.

We provide competitive compensation including a very attractive benefit programalong with enhanced paid vacation time.

This Full-Time logistics position is responsible for overseeing the day-to-day dispatchoperations.

OVERALL MANAGEMENT OF THE FOLLOWING ESSENTIAL DUTIES AND RESPONSIBILITIES

• Planning, optimizing, scheduling, and routing unionized drivers for pick-ups and deliveries to customers and vendors.
• Respond to customer inquiries and/or concerns and liaise with both internal and external clients/vendors to ensure that all assigned work activity is carried out in an efficient and procedural compliant manner.
• Monitor drivers’ hours of service, availability of equipment as well as fleet movement and operations.
• Respond knowledgeably, courteously, and promptly to incoming calls/ inquiries
• Support organization’s strategy for continuous improvement by providing data and recommendations on operational alternatives and creating efficiencies.
• Drive cost savings through optimal freight management

RESPONSIBILITIES AND AUTHORITY SPECIFICALLY RELATED TO QUALITY

• Update and manage various reports used by management
• Ensure that all assigned work activity is carried out in an efficient and procedurally compliant manner
• Monitor service levels to ensure customer expectations are met or exceeded
• Effectively plan and prioritize all loads making best use of equipment and drivers while meeting service requirements.

SUPERVISORY RESPONSIBILITIES

• Management of staff schedules

QUALIFICATIONS

• Strong critical thinking and decision-making skills
• Strong ability to prioritize
• Ability to work independently and objectively
• Strong attention to detail
• Highly organized with the ability to handle multiple projects simultaneously
• Works well with others
• Positive attitude

EDUCATION and/or EXPERIENCE

• Previous experience in a dispatch role
• Experience in transportation and logistics
• Proficient in Excel and MS-Office applications
• Strong interpersonal skills: client focused
• Post-secondary Diploma in Supply Chain, Business Administration or equivalent is an asset

LANGUAGE SKILLS

• Ability to read and interpret business documents.
• Ability to respond to inquiries from customers, and drivers.
• Ability to read, analyse and interpret reports and able to write routine reports and correspondence.
• Must be fluent in English and French (Ottawa & Quebec Operations only)

TECHNICAL SKILLS

• Ability to communicate clearly and effectively, both written and verbal
• Ability to read, analyse and interpret reports
• Ability to write routine reports and correspondence
• Advanced working knowledge of Microsoft Office, Excel, and Word

REASONING ABILITY

• Ability to prioritize and execute in high pressure situations
• Ability to uncover facts and use that information to effectively solve issues
• Ability to manage multiple concurrent tasks

#mvp

Job Type: Full-time

Salary: $65,000.00 per year

Experience:

• dispatching: 3 years (preferred)
• Supervising: 3 years (preferred)

Work Location: One location