Motrex LLC
Overview
Service vehicle and iPad provided! Quarterly bonus based on performance objectives!!
Working within the Stryten Canada Industrial Battery Division, the Field Service Technician is responsible for the repair and preventative maintenance of batteries and chargers in a timely and efficient manner. Working at the customer’s site, typically a warehouse, you will diagnose and repair forklift batteries to enable customers’ success. This is a hands-on job troubleshooting batteries – don’t have forklift experience, we will train!
Responsibilities
Customer and On-Site Interaction:
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Conduct repairs, preventative maintenance, and audit work according to company policies and procedures
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Represent Stryten Canada in a neat and professional manner in accordance with Stryten Canada standards
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Convey all information to the proper contact at the customer’s location to ensure customer satisfaction
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Practice safety and good housekeeping at customer site, in shop and in all circumstances when representing Stryten Canada
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Actively promote point-of-sale items and allied products and services
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Prepare core/scrap batteries at customer site for shipment as necessary
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Recognize and recommend safety and OSHA/EPA issues
Paperwork:
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Ensure work order, Warranty/PIR forms, and inventory control forms are filled out properly and submitted in a timely manner (within 24 hours)
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Complete time sheets and call logs on a daily basis and submit weekly
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Work closely with the Director and Service Coordinators to arrange service schedule, to convey issues, and submit all paperwork
Additional Responsibilities:
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Handle customer issues and ensure timely and effective resolutions
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Escalate issues as needed to appropriate manager(s)
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Proper use of company funds and assets in the execution of the job
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Help out where needed (Shop) or as directed by Management
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Work closely with and assist other Stryten Canada Technicians and Stryten Canada Sales staff
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Participate in customer and internal meetings and training as needed
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Occasional Overnight travel may be required
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Additional responsibilities as required
Qualifications
Required Skills:
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Minimum High school diploma or equivalent
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Possess Commercial Drivers License with clean drivers abstract
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Ability to regularly lift a minimum 50 lbs. and use lifting equipment for up to 150 lbs. on a regular basis
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Excellent working knowledge of the MS Office Software, especially Outlook/E-mail, and Excel
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Acquire through training, an in depth knowledge of batteries and chargers to be able to diagnose maintain, and repair batteries and chargers
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Ability to operate forklift truck, reach truck, and walkie pallet truck on a regular basis
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Operate company vehicles in a safe, courteous manner, in all traffic
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Keep the service vehicle in good working order and stocked correctly, maintained to manufacturer’s specifications
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Be familiar with Transportation of Dangerous Goods (TDG), take company provides course, and maintain certificate
About Statement
Stryten Energy helps solve the world’s most pressing energy challenges with a broad range of energy storage solutions across the Essential Power, Motive Power, Transportation, Military and Government sectors. Headquartered in Alpharetta, Georgia, we partner with some of the world’s most recognized companies to meet the growing demand for reliable and sustainable energy storage capacity. Stryten powers everything from submarines to subcompacts, microgrids, warehouses, distribution centers, cars, trains and trucks. Our stored energy technologies include advanced lead, lithium and vanadium redox flow batteries, intelligent chargers and energy performance management software that keep people on the move and supply chains running. An industry leader backed by more than a century of expertise, Stryten has The Energy to Challenge the status quo and deliver top-performing energy solutions for today and tomorrow. Learn more atstryten.com.
Disclaimer
Stryten Energyis an equal opportunity employer where an applicant’s qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Locations CA-BC-Richmond
Requisition ID 2023-4317
Category Field Service
Address 115-14480 Knox Way
Postal Code V6V 2Z5
Position Type Regular Fulltime
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