Job Description:

About MRU

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. Mount Royal has carved out a distinct niche by offering smaller class sizes, a robust liberal education and unique undergraduate programs. Currently, more than 15,000 credit students choose from 13 bachelor degrees and 38 majors.

Mount Royal University is located in the traditional territories of the Niitsitapi (Blackfoot) and the people of the Treaty 7 region in southern Alberta, which includes the Siksika, the Piikani, the Kainai, the Tsuut’ina and the Iyarhe Nakoda. We are situated on land where the Bow River meets the Elbow River. The traditional Blackfoot name of this place is “Mohkinstsis,” which we now call the city of Calgary. The city of Calgary is also home to the Métis Nation.

Mount Royal University is committed to removing barriers and fostering the inclusion of voices that have been historically underrepresented or discouraged in our society. In support of our belief that diversity in our faculty and staff enriches the work, learning and research experiences for the entire campus community, we strongly encourage members of the designated groups (women, Indigenous Peoples, persons with disabilities, members of visible minorities, and diverse sexual orientation and gender identities) to apply and self-identify.

About the Department of Information Technology Services

Mount Royal University’s Information Technology Services supports our mission by providing technical support, solutions, and diversified services to the Mount Royal community.

• Strategic Practices
• Systems
• Telecommunications, Training, & Projects
• User Support

About the Role

Mount Royal University IT Infrastructure group is currently recruiting a System Administrator. Within a team environment, the selected candidate will be expected to perform regular operational support duties such as installation, configuration, monitoring and troubleshooting of the Linux/Unix environment.

In addition to the Linux/Unix duties, the candidate is expected to have very good understanding of typical large enterprise environment such as high availability configuration, configuring servers in a SAN environment, installing servers in a virtual environment, integrating Linux/Unix and Windows systems and is comfortable working in established standardized process framework such as ITIL and project management framework.

An ideal candidate will show passion for information technology and the desire to continuously improve their skills, knowledge and the environment they work in.

Responsibilities

Day to day system management (60%):

• Completes day-to-day ticket requests for Linux server access, permissions, and config changes, and provides tier-3 troubleshooting support for issues affecting users.
• Leverages automation technologies and scripting languages to help with deployment of servers and configuration, installation of tools and software, and to automate repeatable or frequent tasks
• Monitors and applies system and security patches as in defined guidelines and best practices.
• Installation and configuration of operating systems and security tools on both physical and virtual servers.
• Proactively and reactively handles alerts produced by monitoring services.
• Performs disaster recovery and data restore tests to ensure business continuity.
• Acts as technical liaison to internal clients.
• Occasional after-hours or on-call work may be required. (generally

Planning and maintenance (25%):

• Plan and organize software/ firmware / operating system upgrades and patches
• Plan and organize IT infrastructure related project.

Documentation (10%):

• Review and update IT infrastructure related user documentation as required
• Review and update IT infrastructure related technical staff documentation as required.
• Maintain logs of all scheduled changes and unplanned events.
• Maintain current server/network inventory database.
• Maintain detailed diagrams of current IT infrastructure.

Personal development (5%):

• Training in area of expertise
• Keep up to date with the latest enterprise Information technology trends

Other duties as assigned.

Qualifications

• Bachelor’s Degree or Technical Diploma in a related field, or equivalent IT work experience
• 2 or more years of relevant experience.
• Considerable knowledge and experience in administering, maintaining, optimizing, and debugging the Linux operating system and its associated software.
• Perform analysis of the Linux/Unix computing environment and identify methods to improve efficiency and enhance customer support.
• Strong knowledge of shell scripting and/or Python. Other scripting languages such as PERL, Powershell, and Ruby would be an asset.
• Experience with authentication and authorization related technologies such as LDAP, Active directory, CAS and SAML.
• Understanding of email transport including SMTP, mail transfer agents, and MX records.
• Experience with enterprise storage technologies including SAN, NAS and enterprise backup systems.
• Capable of working in an enterprise environment, and able to implement robust business critical services.
• Working knowledge of cloud technologies and large scale cloud providers.
• Ability to deploy, troubleshoot, and tune web and application servers (Apache/Tomcat/Java), and databases such as MariaDB, Postgres, and Oracle.
• Experience with Ansible configuration management and git code repositories is desirable.
• Solid understanding of Information security principles and access management tools.
• Has a solid understanding of various infrastructure platforms such as Windows server systems, enterprise networking environment, server virtualization, cloud services and security systems.
• Strong communication and customer service skills
• Familiar with working within a project management framework
• Ability to work independently and with teams, and to manage priorities and workloads under pressure

What We Offer

Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions.

At Mount Royal University, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.

Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. Mount Royal University offers a competitive total compensation package including health and dental benefits, pension, health and personal spending accounts, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre.

Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, climbing, aquatics, sports and certifications for students, employees and the public.

MRU supports full immunization as the best way to protect yourself and our campus community and strongly recommends vaccination against COVID-19.

Closing Date: May 5, 2022

A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, CV.pdf).