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Company Description
MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.
Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture and establishing our future direction.
Job Description*
MEDLOG* offers a full suite of transportation and warehousing services to clients operating in different sectors of the economy. Our organization is experiencing tremendous growth, as such, we currently have an immediate opening for a full time Dispatcher to join our company.
- Assign, plan, and dispatch drivers/contractors, working closely with management and Operations team(s)
- Pay and grow a stable driving team to maintain the goals of MEDLOG TRUCKING
- Develop partnerships to secure hauling opportunities with MEDLOG Logistics team
- Maintain data integrity to ensure that accurate information is available for internal and external terminals
- Oversee contractor performance to ensure customer satisfaction and on time delivery/ within free time allowed at terminals
- Monitor emails to keep up to date with daily requests and information
- Monitor satellites and driver’s progress to avoid delay
- Ensure on time service for all pickups and deliveries
- Prevent empty mileage
- Answer incoming customer’s inquiries
- Assign trips and movements in the system
- Ensure placement of trailer pool to support client’s daily requirements
- Report available power/trucks & Driver issues
- Plan and schedule drivers efficiently
- Coordinate with fleet operations to ensure required equipment is available
- Equipment updating in our Transportation Management System
- All other related dispatch tasks
Qualifications
- Container, LTL and FTL experience
- Strong attentions to detail
- Excellent customer service attitude
- Positive attitude and excellent people skills
- Can work autonomously and/or in a team environment
- 2-year experience in a similar role
- Comfortable in a computerized environment
- Resourceful, takes initiative and is able to analyze problems and find solutions
- Knowledge of transportation laws and regulations
- Excellent organizational and time management skills
- Ability to work effectively under pressure
- Bilingual French/English
- 2 years’ experience, required
Additional Information
All MEDLOG Canada employees are expected to exhibit the MEDLOG Attitude whereby you are a positive force, relentlessly driven to produce solutions-focused results; your approachable nature encourages collaboration with colleagues and customers.
- Customer Service Focus: Strives to provide a memorable customer service experience to every customer every time; uses a genuine friendly approach, consistent in every situation; highly developed sense of integrity and understanding of their role, i.e., representing MEDLOG to the customer and consistently acts accordingly
- Ability to multi-task: Is able to proceed and accomplish tasks while monitoring phones and emails as well as ticketing in a timely manner
- Strong written and verbal communication skills: Is able to communicate in a concise professional manner, using correct grammar and syntax, using positive language consistently to convey negative messages; demonstrates empathy for the customer in their communication
- Organizational Skills: Is able to manage the workload, to prioritize, and to manage their time effectively, ensuring a seamless and frictionless process, approaching problems logically and with demonstrated good judgment
- Follow-through: Demonstrates a strong sense of urgency and promptness as well as consistency in following up in unresolved client issues to ensure completion, advocating for each customer both internally and externally; keeping a friendly connection with the customer to assure them they have not been forgotten
- Attention to detail while working quickly and under pressure: Is able to maintain the both the quality and the productivity standards, ensuring accuracy, correctness and speed are maintained, when deadlines are tight and the pressure is on
Great people who work hard and look out for each other because we’re a team—it’s that simple!
Just to name a few of our perks:
- 100% health and dental benefits coverage.
- RRSP coverage with MSC Canada matching a portion of employee contribution.
- Tailored training program opportunities for employee development.
- Employee mentorship, leadership, and assistance opportunities.
- An employee referral incentive program.
- Community Involvement.
- Gym facility.
- Health & Wellness Program.
Hurry, and apply now!
MEDLOG is an equal opportunity employer, and we welcome and encourage applications from all interested parties. Accommodations are available, upon request, for those with a disability or medical need during any stage of the recruitment process. We thank all candidates for their interest in MEDLOG however, only those candidates selected for an interview will be contacted.
Job Type: Full-time
