MSi Corp Looking for Bilingual Call Centre Agent at Ottawa, ON Full Time

Bilingual Call Centre Agent

MSi Corp is seeking highly motivated individuals to join our call centre customer service team. If you are hardworking, flexible with your schedule, and good with people then MSi is the place for you! Paid 4 week training program with 2 week Academy Bay period, WFH available after training, weekly/monthly bonus programs – we want YOU as a valued member on our team of customer service representatives!

Salary: $19.00 per hour (Bilingual)

Why others have joined our team:

• Competitive Salary – $19/hour
• $1000 Retention bonus after 6 months of employment!
• Monthly Performance-based Incentives and Rewards (up to $450 per month)
• Fully paid training program
• Opportunities for career growth, development and promotion
• Focus on employee engagement
• Benefits (Medical, dental, life insurance, travel insurance, long term disability coverage, employee health spending account)
• Hype Program (Awarded Daily, Weekly and Monthly!)
• Work from home possible after initial training

What you will do here:

• Handle inbound and outbound calls from existing and potentially new customers for Bell Canada.
• Responsible to ensure a positive customer experience with first call resolution skills by presenting a professional attitude
• Provide accurate information to all customers while resolving queries.
• Demonstrate active listening and sensitivity to all situations.
• Upsell Bell Canada’s services to customers

What you bring to the table:

• Fluently Bilingual required (English and French)
• Highly motivated individual
• Problem solver and detail oriented
• Negotiating Skills
• Ability to respond quickly to customer calls / high-volume call centre in a courteous and knowledgeable manner
• Strong keyboarding skills and knowledge of PC navigation and Microsoft Office products
• Shift flexibility and willingness to work overtime as required
• Attendance and punctuality is imperative
• High school diploma or equivalent

Specific job requirements

• Full-time position
• Availability for different shifts between:
• Monday to Friday 7:30 am to 10:00 pm
• Saturday 7:30 am to 10:00 pm
• Sunday 7:30 am to 6:00 pm
• Weekends are rotational
• Working knowledge of MS Outlook

Security and Safety:

• Garda Check = A pre-employment background check is required

Salary: $19.00 per hour (Bilingual)

Start Date: February 6th, 2023

Moerae Solutions Incorporated values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. MSi welcomes and encourages people with disabilities and is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that maintains dignity and independence. Accommodations are available upon request for candidates taking part in all aspects of the recruitment/selection process as a result of disability.

Job Type: Full-time

Salary: From $19.00 per hour

Benefits:

• Casual dress
• Dental care
• Extended health care

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay
• Commission pay
• Overtime pay

Ability to commute/relocate:

• Ottawa, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you currently enrolled in school or going back to school in the next 12 months?
• Are you able to work full time 37.5 hours per week, including day, evening and weekend shifts?

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Language:

• French and English fluently (required)

Work Location: Hybrid remote in Ottawa, ON

Expected start date: 2023-02-06