Mulgrave School, The International School of Vancouver Looking for Technology Support Intern – Learning & Technology Services at West Vancouver, BC Full Time

Temporary, Full Time (8 Month Contract)

Mulgrave is an independent, non-denominational, co-educational school, which is committed to providing an excellent academic programme from Pre-K through Grade 12.

As a member of the Learning & Technology Services Department (LTS), the Technology Support Intern assists the School’s staff and students with technology needs as they arise. With a strong customer service orientation and excellent relationship management skills, the Technology Support Intern actively contributes to a positive, proactive, inclusive, and welcoming LTS and school environment.

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Duties and Responsibilities*
Including but not limited to the following:

• Just-in-time technical support – answering questions and problem-solving for students, staff and Mulgrave Community members.
• Perform system updates and configuration around the school
• Classroom technology support for student 1:1 iPads & BYOD devices, staff devices and classroom AV (Vivi.io, LCD screens, projectors, Cabling etc.)
• System administration duties including add, edit and delete Mulgrave accounts as needed
• Keep current and update inventory; deliver, tag, setup, and assist in the configuration of end-user hardware, software and peripherals
• Hardware diagnosis, repair, network resolution and software installation
• Coordinate repairs with third party contractors
• Organize and maintain LTS Department workspace
• Engage in strategic projects as directed by supervisor
• Clearly communicate technical solutions in a professional manner and resolve problems in a timely manner
• Manage time to respond to helpdesk ticket and other requests in a timely fashion
• Attend and contribute to LTS meetings
• Performs other duties as assigned

Qualities

• Strong customer service orientation
• Excellent verbal and written communication skills
• Ability to build strong relationships with all stakeholders
• The ability to manage multiple priorities effectively with minimal direct supervision
• Solution-oriented approach to problem solving
• Flexibility to work in different areas of the school as needed
• A strong focus on quality and efficiency
• Self-motivation, possess organisational skills, and the ability to work well in a team environment

Qualifications

• Currently pursuing or recently obtained a degree or diploma in computer science, engineering, or related field. An equivalent combination of education and experience is also acceptable
• Demonstrated ability to transport, assemble, maintain and repair equipment used in a technology-enhanced learning and work environment
• Technology troubleshooting skills, as well as the ability to research knowledge bases and actively seek out solutions to technology issues
• Familiarity with Google Workspace (Gmail, Drive, Calendars etc.)
• Knowledge of multiple devices and operating systems (Windows, Apple, IOS, Android and ChromeBooks)
• Availability to work flexible hours and/or a floating shift
• Experience in a similar position at another school is an asset
• Must be qualified to work in Canada
• Must have a valid BC driver’s license and have access to a vehicle

Given the location of the school, applicants must provide their own transportation. Resumes should be submitted through https://mulgrave.bamboohr.com/jobs/* by November 3, 2022*.

We thank all interested parties. Only those selected for an interview will be contacted.

Job Types: Full-time, Internship, Contract, Apprenticeship