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Reporting to the VP of Engineering, the Director of DevOps will play a leading role in our plans for SaaS platform evolution and expansion. The role requires managing a DevOps team and delivering state-of-the-art services in close collaboration with the rest of the Engineering teams.
This includes but is not limited to:
Analyze current technology and develop steps and processes to improve and expand upon them
Establish milestones for necessary contributions from departments and develop processes to facilitate their collaboration
Mentor, provide coaching for DevOps engineers and seek to continually improve processes companywide
The Director of DevOps will lead programs such as DevOps hire onboarding, talent development, retention, and succession planning. As part of the Engineering Leadership Team, the ideal candidate will play a significant role in ensuring a positive work culture while growing and retaining talent in the organization. Critical to the success of this role, the Director of DevOps’s success is measured by their ability to collect data and use data to drive decisions, technical expertise in DevOps tools and practice, ability to communicate DevOps progress to senior leadership and non-technical stakeholders.
WHAT WE ARE LOOKING FOR:
At Multiview, being creative with great communication and problem-solving skills is really important, but equally so are having a passion for driving client success and the desire to be a contributing member of our culture, where the genuine care of people is our compass.
We are looking for a motivated, experienced leader, with a passion for success, a positive attitude, flexible and effective collaboration, meeting and exceeding our business and technology goals. As a senior technology leader, take ownership of all infrastructure and development operations for the team and ensure deliverables meet user and commercial objectives, are delivered on time, on budget, and to the quality standards agreed upon.
If this sounds like you, read on!
WHAT YOU WILL DO:
Develop and maintain a deep understanding of Multiview Financial Software business objectives, clients, product portfolio, and competition – by participating in technology roadmap, research, competitive analysis, and other engineering activities
Execute the agreed-upon technology strategy; collaborate with VP of Engineering and Engineering Management on strategic projects with a focus on Cloud Scalability
Manage, mentor and empower the team of skilled DevOps professionals
Manage and scale SaaS Platform infrastructure and all of its assets
Manage end to end multiple DevOps SaaS improvement projects
Maintain and improve critical SLA SaaS metrics
Provide effective Monitoring for the platform and meet our SLAs
Responsible for maintaining SOC2 compliance, multiple policies and SOPs, including Cloud backups, DR, etc.
Maintain SaaS platform cost optimization, with a focus on ROI and low cost of ownership
Utilize and promote throughout the organization the best DevOps principles
Manage the CI/CD process, low-cost rapid deployments, fast time to market (TTM)
Enable and support business initiatives for increasing ARR in collaboration with other teams
Maintain the Platform Topology Diagrams documents
Maintain and follow the security guidelines and best practices for DevOps, close collaboration with the Development team on maintaining security guidelines and standards for Engineering
Provide effective 3rd level support according to the SLAs
Maintain 3rd party technology relationships, represent Multiview where appropriate
Experience demonstrating Multiview’s core values, building and advancing the reputation of the company and its clients
Leadership Commitment:
As a member of Multiview’s leadership team – commit to both Multiview’s corporate values and leadership commitments.
Work closely with the leadership team to ensure alignment with the business strategy and a focus on execution.
Key Relationships:
VP, Engineering
DevOps Team
Engineering Team
Work Environment:
Work independently with minimal supervision
Extensive collaboration with team members and other departments
Flexible hours around core business hours
Remote work option
COMPETENCIES PORTFOLIO:
Leadership –Ability to effectively coach, provide formal feedback, guidance and work with various team members both internally and externally. Strong verbal communication skills are required
Teamwork – works with multiple teams cross-functionally, and must know how to effectively address the needs of each team while always keeping the client’s outcomes as the driver
Problem-solving – Proactive in anticipating and resolving problems. Strong analytical and problem-solving skills to meet the requirements of the project are required
Organization – Ability to handle multiple projects simultaneously to meet deadlines and prioritize tasks to ensure a smooth client support experience and operational excellence
Initiative – Seeks, accepts and completes new tasks using own initiative; works independently with little supervision.
Interpersonal Skills – Ability to effectively communicate and work with various team members both internally and externally. Excellent verbal and written communication skills are required
KNOWLEDGE, EXPERIENCE AND SKILLS REQUIREMENTS:
Bachelors or Master’s degree in Computer Science/Engineering or equivalent
Experience Level: 10 years of experience with a combination of Engineering, DevOps and people management
Proven experience in effective management of SaaS Cloud platform teams
Excellent communication skills and interpersonal skills
Inspirational leadership qualities
Experience/ knowledge in project management within DevOps
Experience with compliance and security standards like SOC2, HIPAA, PCI DSS, ISO 27001
Experience with CI/CD pipelines
Experience with Monitoring tools and meeting SLAs, including uptime
Resourceful and self-motivated, ability to work under minimal supervision and/or strict deadlines, on multiple projects
Experience demonstrating Multiview’s core values, building and advancing the reputation of the company and its clients
PREFERRED:
Experience with AWS
Experience with containerization – EKS or other
Experience/ knowledge Infrastructure As A Code concepts
Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is this close to what we are looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we are dedicated to adding new perspectives to the team and encouraging everyone to apply.
ABOUT US:
Multiview builds powerful, easy-to-use financial applications for clients across North America. As a leader in the ERP/Financial Software industry, we partner with sophisticated clients across multiple industries to End Month End™
We are extremely proud of the company we have built. Bringing together professionals with diverse backgrounds, talents, and expertise is vital to making our company stronger. Our people-first culture is our biggest advantage and we are excited to share that commitment with you!
WHY JOIN MULTIVIEW?
At Multiview, you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a company culture built to empower and develop our people to be the very best they can be, Multiview is THE Software Company for you to learn, grow, create, connect, and lead. We do this by taking care of our employees first.
Multiview strongly believes that a great job should keep you happy both at work and in life and we encourage that by offering:
Competitive Compensation with healthcare benefits from Day 1
4 weeks’ vacation to start for all staff
Additional paid time off to supplement work-life balance, wellness, and mental health days including Christmas closures and extended long weekends
Company-paid competitive Benefits including Extended Health, Dental, Vision, and more
Workplace Flexibility (Choice to work remotely in Canada or from our HQ office in Ottawa, ON)
Health and Wellness Perks including company paid Employee and Family Assistance Plan
Workplace Social Events and Engagements
Continuous growth and professional development opportunities
APPLICATION INSTRUCTIONS:
Please submit your resume, and a cover letter describing, why you are a unique fit for this position by applying to this posting.
We thank all applicants for expressing their interest in Multiview; however, only those candidates selected for an interview will be contacted.
Multiview is committed to providing an inclusive and accessible candidate experience. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to meet your needs.
