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Job Description: Patient Care Representative
Smart, organized, friendly, articulate, compassionate… Do these words describe you?
MyHealth Centre is looking for a qualified Patient Care Representative to join our growing team of healthcare professionals! You will be responsible for the patient flow of our diagnostic health facility, including reception and clerical duties, such as scheduling appointments for patients and registering them upon their arrival. You will direct and assist patients as needed to ensure appointments remain on-schedule. You will also organize and maintain accurate patient records and input patient data from affiliate health facilities as needed.
MyHealth Centre is the largest operator of independent diagnostic health facilities in Ontario. More than 15,000 Ontario healthcare providers refer their patients to MyHealth Centre’s 40 accredited locations for OHIP-covered cardiology, imaging, women’s health, telehealth, and sleep diagnostic services.
Why join MyHealth? Here are 5 great reasons!
Accredited Patient Care: We’re Ontario’s only independent diagnostic health facilities that are Accredited with Commendation. This achievement recognizes our continuous effort to provide shorter wait times for patients, faster report turnaround for referring healthcare providers, and the highest standard of infection prevention, cleanliness, safety, and comfort in our facilities.
Canada’s Best Managed Companies: For 5 consecutive years, we’ve been selected among Canada’s Best Managed Companies. This is Canada’s leading business awards program, recognizing excellence in private, Canadian-owned companies.
Great Place to Work: For 5 consecutive years, we’ve been certified as a Great Place to Work due to our congenial work environment, and the high level of pride and trust our team has for their leaders. We believe the quality of our patient care reflects the quality of our team of healthcare professionals.
Consumer Choice Award: For 4 consecutive years, we’ve won the Consumer Choice Award for best Diagnostic Imaging Clinics in the Greater Toronto Area. The winners are the result of an in-depth consumer evaluation process that involves gathering unbiased consumer opinions, calculated and vetted by some of North America’s leading market research firms.
Canada’s Top Growing Companies: The Globe and Mail’s Report on Business has selected MyHealth in their ranking of Canada’s Top Growing Companies. This program celebrates and ranks independent Canadian businesses by the percentage of their revenue growth over three years.
Reporting to: Clinic Leader
Responsibilities:
Reception:
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Greet incoming patients or physicians, as per script.
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Obtain required patient identification, documentation, and history following guidelines.
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Ensure patient have followed correct preparation for their exam.
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Ensure inquiries are answered or referred to appropriate person.
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Assist patient that require help in mobility.
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Maintain a clean and tidy reception area as per infection prevention and control guidelines.
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Schedule patients in a timely and efficient manner, ensuring to adhere to standardization protocols. Ensure urgent patients are seen on a priority basis. In the event that the clinic does not offer the requested procedure, assist the physician or patient in locating a procedure time at another MHC clinic.
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Assist Clinic Leader with report turnaround and private pay documentation.
Patient Flow:
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Assist technologist in preparing patient for diagnostic testing, including but not limited to changing, guiding, assisting in mobility, cleaning etc.
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Perform ECGs, Holter hookup, blood pressure, take vitals, collect basic information from patients etc., if trained to do so.
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Work alongside and assist physicians, as required, to ensure their practice runs smoothly and efficiently, including but not limited to, locating reports, scheduling appointments, coordinating schedules, biopsies, etc.
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Assist with workflow of the clinic.
Documentation:
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Ensure all documentation and requests are received by the ordering physician and billing party in a timely manner. Patient confidentiality is mandatory.
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Maintain accurate patient records and filing systems (in accordance with Company and Ministry of Health requirements).
Equipment Operations & Maintenance:
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Operate specific office equipment related to secretarial duties (i.e. computer, computerized telephone, photocopier, and fax machine, etc.).
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Observe and report all malfunctions in office equipment.
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Follow manufacturer’s guidelines for operation, maintenance and minor troubleshooting.
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Maintain all required logbooks for infection prevention and control protocols.
Reporting:
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Ensure patient reports are delivered, distributed, and faxed expediently, where applicable.
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Maintain patient confidentiality.
Safety:
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All company and government regulations are to be followed.
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Routine cleaning of work area and equipment to be done as scheduled or needed.
Other:
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Assist other staff members when workload is completed or as assigned for the smooth, effective functioning of the entire department and facility.
Qualifications, Experience & Requirements:
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0-2 years of related experience.
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Diploma in Medical Office Administration or related field.
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Computer literacy.
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Minimum typing skills of 35wpm.
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Must have excellent telephone mannerisms.
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Good command of the English language, excellent communication, organizational and interpersonal skills are required.
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Ability to work independently and as part of a team.
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Adherence to PHIPA.
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A strong ability to multi-task.
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Maintain competence in position by attending staff meetings.
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CPR & First Aid Certification is encouraged.
Staffing:
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Maintain and adjust to staffing rotation pattern as directed by manager or delegate.
Personal:
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Have a cheerful, positive attitude and the ability to work effectively with others as well as the ability to work independently and treat everyone with respect, dignity, and kindness.
- Details of the aforementioned role description may change at the Company’s discretion or as per technological advancement.
