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Why N-able:
What do we offer you?
This position offers the opportunity to join an expanding Go-To-Market (‘GTM’) Operations team and sit at the table with the N-able GTM Leadership Team as the go-to analyst for measuring performance and providing input for strategic decision making. The GTM Operations team is expanding its analyst motion to augment our performance reporting, data analysis capabilities and business analytics competencies. The analyst will have the opportunity to work cross-functionally with various other functions such as Product, Product Marketing, Engineering, and others alongside their function’s leadership to guide business decisions.
What You’ll Do:
- Build, generate, and analyze reports using Salesforce
- Collaborate with other functions across the company to build customized reports and dashboards with useful analysis and data insights
- Explain trends across data sources, potential opportunities for growth or improvement, and data caveats for descriptive, diagnostic, predictive (including forecasting), and prescriptive data analysis
- Understand and document the full lifecycle of data and our common data framework so that data can be integrated, modeled for easy analysis, and analyzed for insights
- Manage ad-hoc requests, engaging requestors to understand the root issue or underlying “job to be done”
- Create, establish, and update policies/procedures for customer success methodology in a fast-growing software company, with a goal of increasing customer satisfaction and retention
- Optimize CSM tech stack usage based on current and anticipated business needs, drive CS system adoption by marketing our platforms effectively within the organization, and optimize and standardize existing processes and workflows, to improve operational efficiency and customer outcomes
What You’ll Bring:
- 3+ years of experience in Customer/Client Success and/or Operations/Analyst role
- Deep understanding of how data is created and transformed through products and services provided by third-parties to help drive product designs or service usage or note impacts to data reporting capabilities
- Familiarity with relational and non-relational databases, SQL and query optimization techniques, and demonstrated ability to both diagnose and prevent performance problems
- Analytical, numerically astute with strong problem-solving abilities
- Ability to apply quantitative analysis and data visualization to ‘tell the story’ behind the numbers such as developing presentations to summarize key findings
Purple Perks:
What do we offer you?
- Fully covered medical, dental and vision – for employee and eligible dependents!
- Generous PTO and observed holidays
- 2 Paid VoluNteer Days per year
- Paid Parental Leave
- 401(k) with company-match and Flexible Spending Accounts
- Employee Stock Purchase Program
- Free Lunch 2x per week at Collaboration Hubs
- On-site gym access at select Collaboration Hubs
- Wellness rewards
- Company-wide ‘No Meeting’ Days
- FuN-raising opportunities as part of our giving program
- N-ablite Learning – custom learning experience as part of our investment in you
- The Way We Work – our hybrid working model based on trust and flexibility
About N-able:
At N-able, Inc. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N-ablites—a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.
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