Nanoprecise Sci Corp Looking for Customer Success Manager at Edmonton, Alberta, Canada Full Time

We are seeking an experienced and dedicated Customer Success Manager to join our team, focusing on our AI-based vibration analysis solutions. The ideal candidate will be passionate about helping customers achieve success through technology and have a strong background in both customer relationship management and technical expertise in AI-driven vibration analysis.

Characteristic & Attitude Traits:

The profile requires the following characteristic traits:

• Obsessed with our customers success Key Performance Indicators
• Has the ability to facilitate across multiple teams.
• Take pride in participating in a business that can positively impact the life of many people
• Committed to continuous self-learning.
• An insatiable thirst for subject specific knowledge, maintaining confidentiality and technology development
• Lots of passion for solving real life problems
• Startup attitude: Get things done, show high levels of ownership and commitment
• Hands-on with the ability to manage multiple projects simultaneously
• Long haul outlook to work with the company and reap the benefits of being part of the challenging journey

Are you the one with this personality? You got our attention!!

Reporting to the VP of Customer Success of Nanoprecise, this role is primarily responsible for guaranteeing Customer Success through the entire customer journey.

Responsibilities:

• Customer Onboarding: Lead the onboarding process for new customers, ensuring they are set up for success with our AI vibration analysis solution. Provide training and guidance as needed.
• Account Management: Build and maintain strong relationships with customers, understanding their unique needs, challenges, and goals within their industry and machinery context.
• Monitoring and Analysis: Proactively monitor customer accounts, analyzing vibration data, and identifying potential issues or anomalies. Collaborate with customers to resolve problems swiftly.
• Customization and Optimization: Work closely with customers to customize AI models and algorithms to meet their specific requirements. Optimize system performance based on customer feedback and industry best practices.
• Education and Training: Develop and deliver training sessions and resources to educate customers on using our AI vibration analysis solution effectively. Keep customers informed about updates and best practices.
• Feedback and Communication: Gather customer feedback and communicate their needs and suggestions to our product development team. Serve as the voice of the customer within the company.
• Success Planning: Collaborate with customers to establish success plans with clear objectives and key performance indicators (KPIs). Monitor progress and assist customers in achieving their goals.
• Renewals and Upselling: Ensure customer satisfaction and retention. Manage subscription renewals and identify opportunities for upselling additional features or services.
• Issue Resolution: Serve as the primary point of contact for customers facing technical challenges or issues. Coordinate with our technical support and engineering teams to resolve problems promptly.
• Customer Advocacy: Identify satisfied customers who may be willing to participate in reference activities, case studies, or testimonials to support our marketing efforts.
• Travel to customer sites for relevant activities and meetings (travel frequency for this role is estimated at less than 20%)

Required Skills and Knowledge:

• Good understanding of operating principles off various rotating equipment types such as motors, pumps, gearboxes etc.
• Understand the basic principles of root cause analysis to troubleshoot issues.
• Understands the importance of predictive maintenance for rotating equipment.
• Proficiency at managing accounts in a CRM tool.
• Effectively communicate with diverse stakeholders.
• Demonstrable ability to present ideas, products and concepts to medium size groups (public speaking).
• Understands project execution journey with technology implementation.
• Proficient at analysing and displaying business value.

Desirable Skills & Experience:

• Knowledge of various kinds of machinery failures and their correlation with the statistical data and applying the same.
• Previous exposure to Condition Monitoring
• Experience working with “IoT” technology in different verticals including heavy industry, complex manufacturing, automotive, and other regulated environments is desirable
• Familiarity with the IoT technology deployment process
• Knowledge on SaaS based software that are doing predictions using Artificial Intelligence
• Ability to identify and manage KPIs
• Understanding of presentation

Education and Experience:

• Bachelor Degree or equivalent experience
• Minimum 3 years proven track record of day-to-day customer relationship management
• Experience at project management
• Startup experience an asset

Job Type: Full Time

Location: Edmonton, Canada

Compensation: Competitive among the industry; We carry an outlook to reward people

who travel with us for longer durations.

Apply to: Send your resumes at careers@nanoprecisesc.com. Explain in less than 1000

words about why you are passionate about this position

About Us:

Nanoprecise Sci Corp was founded as a services company offering high-quality material failure analysis services. After analyzing failures of various kinds of materials, we realized that all these failures could have been avoided if proper modelling and data analysis of material deformation or degradation were done before the actual failure. Even though the demand for failure analysis services was high, we felt that the demand for predicting such failures in the first place should be phenomenal. We worked hard & continuously innovated and reached a stage where we combined material science with data analytics & reliability to create a truly breakthrough product. This is the reason why we call ourselves an “Engineering Analytics” company.

We are a Canada based company working to develop IoT engineering solutions for material sciences and industrial assets. We are involved in research, development of innovative products based on patented concepts in data sciences and analysis, with a 360-degree control over sensor manufacturing, installation, data collection, analytics, and reporting dashboard. Read more about us at https://www.nanoprecise.io

Why Us?

We offer challenging opportunity to solve real life problems; an experience which you can cherish for lifetime

We offer an experience that can leapfrog your career in the space of Data sciences, Machine Learning, Deep Learning & IoT

We are in the space of Industrial IoT which is worth trillions of dollars

Our product development is based on futuristic concepts of neural networks and based on patented algorithms

We value attitude over skills and give an opportunity to learn futuristic concepts

We provide a stable and long-haul outlook of career despite being a startup

We look to build a culture that values integrity, passion and growth of everyone