Nanoprecise Sci Corp Looking for Customer Support Technician at Edmonton, Alberta, Canada Full Time

Nanoprecise is looking for extremely purpose driven Customer Support Technician who takes pride in using their skills for guiding our customers throughout the IoT & AI based solution installation, commissioning, and troubleshooting. For Nanoprecise, it’s about bringing safety, certainty, and predictability to the operation of any physical assets across the world. For example, predicting when a pump (which is critical to the functioning of entire plant) failure would happen.

Characteristic & Attitude Traits

• The profile requires the following characteristic traits:
• Passionate about being the technical support for our customers, specifically ensuring sensor uptime.
• Extremely detail oriented and has experience doing Root Cause Analysis and Troubleshooting.
• Take pride in participating in a business that can positively impact the life of many people.
• Committed to providing exceptional customer service.
• Committed to continuous self-learning.
• An insatiable thirst for subject specific knowledge, maintaining confidentiality and technology development.
• Startup attitude: Intrinsically motivated, owns a problem till completion and does not require constant oversight.
• Hands-on with the ability to manage multiple projects simultaneously
• Long haul outlook to work with the company and reap the benefits of being part of the challenging journey

Are you the one with this personality? You got our attention!!

Reporting to the VP of Customer Success of Nanoprecise, this role is primarily responsible for supporting Customer around the world successfully installing our hardware and assuring connectivity.

Responsibilities:

• Set and manage customer expectations closely during hardware preparation, engineering, delivery of hardware, coordinating with subject matter experts for support of installation, commissioning, and connectivity.
• Conduct and assist customers with their pre site survey for sensor deployment
• For pre sales support, answer the customer’s queries on hardware or firmware related questions.
• Help the customer with identification and correction of issues that might be causing the hardware or connectivity problems, this to assure maximum sensor uptime
• Manage delivery and installation of materials.
• Perform and assist customers with installations of sensors.
• Manage customer, partner, and distributor relationships by means of open and clear communication, utilizing internal resources (Software, Hardware, Condition Monitoring team members) and appropriate prioritization
• Identify and pursue improvements on the offered solutions as well as internal processes with a continuous improvement mindset
• Travel to customer sites for relevant activities and meetings (travel frequency for this role is estimated at less than 20%)

Required Skills and Knowledge:

• Experience working with “IoT” technology in different verticals including heavy industry, complex manufacturing, automotive, and other regulated environments is desirable.
• Previous experience with IoT technology deployment process.
• Good understanding in wireless communication technologies such as 802.11 b/g/n, BLE, Cellular CAT1M, LoRaWAN.
• General knowledge of firmware development and interest to learn.
• Basic hardware design knowledge.
• Quality control and inspection criteria.
• Understand basic principles of root cause analysis to troubleshoot
• Understands the importance of predictive maintenance for rotating equipment
• Proficiency at managing tasks and tickets in a CRM tool
• Demonstrable ability to effectively communicate with diverse stakeholders.
• Demonstrable ability to present ideas, products and concepts to medium size groups (public speaking).
• Understands project execution journey with technology implementation.
• Proficiency in English language, both written and spoken

Desirable Skills & Experience:

• Basic understanding of operating principles off various rotating equipment types such as motors, pumps, gearboxes etc.
• Knowledge of various kinds of machinery failures and their correlation with the statistical data and applying the same.
• Previous exposure to Condition Monitoring
• Proficiency in written and spoken Spanish.
• Knowledge on SaaS based software that are doing predictions using Artificial Intelligence

Required Education and Experience:

• Proven track record of day-to-day project commissioning/support activities
• 4-year degree or equivalent experience
• Experience at project coordination/ execution in different industry verticals
• Project Management

Preferred Education and Experience:

• Startup experience an asset
• Engineering Degree or equivalent in a relevant discipline (Mechanical, Production or Industrial Engineering or similar).
• PMP

Job Type: Full Time

Location: Edmonton, Canada

Compensation: Competitive among the industry; We carry an outlook to reward people who travel with us for longer durations.

Apply to: Send your resumes at [email protected]. Explain in less than 1000 words about why you are passionate about this position.

About Us:

Nanoprecise Sci Corp was founded as a services company offering high-quality material failure analysis services. After analyzing failures of various kinds of materials, we realized that all these failures could have been avoided if proper modelling and data analysis of material deformation or degradation were done before the actual failure. Even though the demand for failure analysis services was high, we felt that the demand for predicting such failures in the first place should be phenomenal. We worked hard & continuously innovated and reached a stage where we combined material science with data analytics & reliability to create a truly breakthrough product. This is the reason why we call ourselves an “Engineering Analytics” company.

We are a Canada based company working to develop IoT engineering solutions for material sciences and industrial assets. We are involved in research, development of innovative products based on patented concepts in data sciences and analysis, with a 360-degree control over sensor manufacturing, installation, data collection, analytics, and reporting dashboard. Read more about us at https://www.nanoprecise.io

Why Us?

We offer challenging opportunity to solve real life problems; an experience which you can cherish for lifetime

We offer an experience that can leapfrog your career in the space of Data sciences, Machine Learning, Deep Learning & IoT

We are in the space of Industrial IoT which is worth trillions of dollars

Our product development is based on futuristic concepts of neural networks and based on patented algorithms

We value attitude over skills and give an opportunity to learn futuristic concepts

We provide a stable and long-haul outlook of career despite being a startup

We look to build a culture that values integrity, passion and growth of everyone