Napier Enterprises Looking for Customer Care and Operations Administrator at St. Catharines, ON Full Time

Napier Outdoors is looking to add a Customer Care and Operations Administrator to our growing team! This role will provide the necessary support to ensure consumer inquires and complaints are dealt with in a professional and timely manner and will handle all warranty claims. You will assist the accounting department with A/R & A/P duties while providing administrative support to all departments in order to run efficiently.

DUTIES AND RESPONSIBILITIES

Customer Care & Warranty Responsibilities:

• Warranty Claims: Process and document warranty claims. Ensure claims are processed promptly. Maintain warranty logs and reports. Investigate and analyze product quality issues and report to management.
• Customer Care: Answering customer inquiries via email and phone calls

Logistics Responsibilities

• Order Processing: Assist with order entry into NetSuite and ASN processing
• Shipping: Prepare packages for mailing and associated custom documentation
• Inventory: Control and maintain inventory for replacement parts, office supplies, product prototypes, QC and event samples

Administrative Responsibilities:

• Reception: Answer incoming calls, greet and assist in person customers
• Office Activities: Coordinator all office activities (onsite meetings, catering, birthdays, maintenance)
• Project Support: Administrative support for all departments this includes but is not limited to data entry, filing, coordinating office activities

Accounting Responsibilities:

• Invoicing & A/R: Daily invoice processing and filing
• A/R: Process credit card payments and post in NetSuite. Enter EFT/ACH payments.
• Returns: Issue RA’s; coordinate the return of goods; process return credits and inventory; analyze return rates.
• A/P: Verify bills for accuracy against quotes or contracts, enter bills into NetSuite.
• Control of Records: control all inventory and accounting files and records

Marketing & Sale Responsibilities:

• Support the execution of PR programs
• Generate content for social media and Napier’s website
• Assist Napier’s brand ambassador program and seek out new ambassadors
• Audit partners’ website to ensure accurate brand messaging and product products attributes
• Prepare monthly sale reports

Job Type: Full-time

Salary: $35,000.00-$50,000.00 per year

Benefits:

• Dental care
• Extended health care
• Vision care

Schedule:

Experience:

• customer service: 2 years (preferred)

Application deadline: 2022-03-18
Expected start date: 2022-03-28