Senior Customer Service Representative
Primary Location : CA-QC-Montreal Island-Montreal
Employee Status : Regular :
Schedule : Full-time :
This position reports to the Manager – Customer Service.
Main challenges :
Ensure that the unit meets customer service standards while making the necessary corrections to approaches, policies and procedures
Take charge of clients by identifying and anticipating their needs and steering them toward electronic solutions (ABM or Internet) or the right advisor
Assist your superior in coordinating and distributing work
Replace your superior in his/her duties
Produce various documents, reports and analyses when requested to do so by team members
Establish personalized business relationships with clients and create an atmosphere of trust while being persuasive
Carry out various complex activities involving a need for expertise in order to adequately meet client needs
Negotiate agreements with clients and autonomously resolve situations involving clients
Act as a coach and expert within the team
The candidate needs to be a able to identify all risks inherent to the Personal and Commercial Banking sector’s activities.
Competencies required:
High school diploma and three and a half years of relevant experience or College diploma and one and a half years of relevant experience
Experience in sales and customer service
Experience in coaching, an asset
Knowledge of banking products and services
Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
Health and wellness program, including many options
Flexible group insurance
Generous pension plan
Employee Share Ownership Plan
Employee and Family Assistance Program
Preferential banking services
Initiatives promoting community involvement
Telemedicine service
Virtual sleep clinic
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
We’re putting people first
We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples’ lives.
Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.
We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.
We welcome all candidates! What can you bring to our team?
Ready to live your ambitions?
Particular conditions (external): : Please note that the work schedule may vary according to operational needs.
Job field : Customer Service Representative
Job Posting : Apr 5, 2023
Unposting Date : Apr 20, 2023
Work Postal Code: : h1m3m4
Job Number : CUS00MU9
Req ID: CUS00MU9
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