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National Dispatch is currently recruiting an Account Coordinator to join its team of dedicated specialists. The ideal candidate is a great communicator with a strong client focus and the ability to multitask.
*We offer bonuses for on call service that can be as much as $150 extra in your pocket in a week*
Here is an opportunity to start your career in an established and successful company that continues to grow. We are looking for great communicators who have a service-first attitude and want to learn new skills.
Job Description:
Answer incoming calls or emails from clients to produce quotes, process orders and dispatch professionals across the country (no sales or cold-calling!);
Identify and research the specific equipment or specialist required, and coordinate operations in the requested area;
Provide courteous and informative customer support to all incoming callers, demonstrating knowledge of key services and strengths;
Collaborate with the team to resolve any major client issues (delays, delivery difficulties, complaints);
Follow up with clients, monitor progress on jobs and ensure customer satisfaction;
Provide limited on-call service with compensation;
Qualities:
Customer-oriented;
Tech-savvy;
Outgoing;
Motivated;
Team-oriented;
Excellent communicator.
Required Qualifications:
High-school diploma;
1 to 2 years of experience in a retail, customer service or call-centre environment;
Experience working in an office environment (asset);
Proficiency in English;
Base comprehension of French. This is a good opportunity for people living in Quebec with limited French skills!
