Nationwide logistics Inc Looking for Dispatcher at Norval, ON Full Time

Nationwide Logistics Inc is looking for a Dispatcher at our Norval, ON location to become part of an excellent team. This is a great opportunity for an individual who is self-motivated, has strong analytical and computer skills, strong attention to detail, and is enthusiastic to work in a customer-centric environment. This position coordinates all processes and functions of load planning and freight movement for LTL/TL/Intermodal.

· Utilize various transportation provider software systems, to facilitate transportation planning and scheduling

· Scheduling pickup and delivery appointments for drivers.

· Responsible for follow-up communications to customers to ensure the job was completed to customer satisfaction.

· Dispatchers should be professional in communicating to all customers, regardless of how busy it is, and /or how late the calls come in.

· Be aware of where drivers are at all times.

· Generating and maintaining a master list of all routes and trips.

· Assisting drivers with routing directions, delivery issues, and communicating service requirements

· Ensuring route coverage if a driver is absent or unavailable

· Advising the customer of all changes in route, accidents, breakdowns, emergencies, or any other event disrupting service

· Responding to customer and client emails

· Updating inbound reports in Excel

· Performs other duties and assignments as required.

· Track shipments from pick-up through delivery so that accurate, up-to-date information can be provided regarding any shipment, update on the transportation system.

· Organizes and maintains hard copy and electronic documentation supporting order fulfillment, pricing, and contractual obligations.

· Active involvement with problem-solving of issues presented.

· 2-4 years of previous experience in the Transportation/Logistics field

· Strong computer proficiency, especially with MS office

· Ability to cope with pressure/stress, work efficiently in a fast pace/high volume environment

Job Types: Full-time, Permanent

Salary: $15.00-$27.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Dispatchers: 1 year (preferred)