NCM Associates Looking for Client Services Application Specialist at Moncton, NB Full Time

The Client Services Application Specialist is responsible for the provision of high-quality client support and service. Responding to and resolving inquiries, educating and training clients on products and services, analyzing and reporting on client information and identifying opportunities for service enhancement.
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Train and educate dealers on the utilization of software programs and full website functionalities
• Assist users in the understanding of reports and data
• Troubleshoot and resolve any identified client errors or bugs
• Log and track application issues and gather all required information
• Load OEM files into the application
• Escalate bugs or issues to internal groups, including development teams, account configuration teams and product teams
• Conduct year over year financial statement enhancements, platform changes and updates
• Troubleshoot financial statement submission issues
• Perform regular quality assurance activities
• Translate report and FS labels
• Implement new dealerships and OEMs based on provided information
• Create projections for new fiscal or calendar years
• Create client mock-ups and associated reports

Job Type: Full-time