NCM Associates Looking for Junior Software Education Generalist at Moncton, NB Full Time

The Junior Software Education Generalist will be responsible for exercising exceptional product knowledge to ensure clients are able to realize the full benefits of the software. Junior Software Education Generalists spend their day on scheduled calls and email to understand, align and reach customer’s business goals by delivering maximum value.
Duties and Responsibilities

• Drive client retention and growth among our customers by understanding their needs and helping them succeed.
• Provide expert coaching to customers to enable them to maximize the value they derive from our products.
• Maintain a regular cadence of communicating with customers about their adoption and usage trends, sentiment, and mining for deeper engagement and upsell opportunities.
• Pro-actively identify clients at risk of non-renewal and assist them to receive value from our products.
• Maintain client relationships to ensure positive brand experience.
• Identify opportunities for customers to act as NCM advocates (e.g., testimonials, case studies).

Job Type: Full-time