NCRi Inc. Looking for HR Coordinator at Mississauga, ON Full Time

Title: HR Coordinator

Location: Mississauga

Job Type: Full-time, permanent

Who Are We?

NATIONAL CREDIT RECOVERY INC. (NCRi) is a national collection. It is our mission to demonstrate to each valued client that we can liquidate placements, achieve excellent results, and provide timely status reports consistent with the client’s expectations. NCRi was established with one purpose: to change the model by which collection agencies operate.

NCRi creates long and successful client relationships by being committed to maintaining our clients’ branding and integrity, and by producing consistent results. Our core philosophy is based on professionalism and respect. This philosophy has enabled NCR to become the partner of choice for many clients nationally. Our commitment to creating a partnership with each client is based on the concepts of high-quality service and cutting-edge innovative technology. This allows us to respond more efficiently and proactively to our clients’ changing needs.

We are a global organization with multiple locations in Canada and abroad. We are excited to provide internal and external growth opportunities as we continue to expand. NCRi is proud to offer our Agents initial paid training, monthly coaching, performance management support and ongoing learning and development opportunities. We value providing numerous employee engagement and philanthropic initiatives throughout the year also. We’d love to have you join our team!

What you’ll be doing:

• Assist with full-cycle recruitment for all Ontario positions and support for our offices and work from home solutions
• Assist with employee onboarding and orientation processes
• Assist HR Management with employee relations, terminations and any issues or concerns
• Work closely with Management to handle all employee relations counseling, investigations, conflict resolution, management direction and training
• Act as an employee advocate to assist with employees’ confidential issues and share feedback with HR management
• Support and advise on legal matters as it relates to compliance, provincial and federal regulation and how it may impact employees and/or the operation
• Manage employee onboarding and offboarding processes through our HRIS and ensure all processes are executed seamlessly
• Work closely with HR and Operations Management to ensure a high level of employee morale by recommending and managing employee events in an effort to build the company culture and reduce attrition
• Coordinate employee engagement events such as wellness fairs, holiday events and employee birthday celebrations to name a few
• Manage and facilitate special training and mandatory training projects as needed
• Handle any necessary employee communication to keep managers and employees up to date on policies, best practices and general information
• Assist employees with any benefits related coverage or claim issues, open enrollment and general questions
• Support the HR Manager in day-to-day department functions
• Assist with Health & Safety initiatives
• Assist with ad-hoc projects and other duties as assigned

What you bring:

• 2-3 years’ experience in a similar capacity
• Must have 1 to 2 years’ experience working in a call center environment
• Broad knowledge of HR principles and practices including ESA and labour laws
• Excellent verbal, written, and presentation skills
• Strong interpersonal skills and judgement in communicating with various levels of internal staff and external candidates
• Organizational and project management skills
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook), Google Apps for Business, ATS, HRIS & LMS platforms
• Strong knowledge as it relates to talent acquisition methods & resources – job boards, professional networks, social media channels, etc.

• Bachelor’s degree in Human Resources or equivalent
• Ability to handle sensitive and confidential information
• One who fosters and promotes cooperation and consensus among key decision-makers
• Demonstrated experience working in an entrepreneurial environment and for a rapidly growing and evolving organization
• Must have excellent organizational and presentation skills
• Strong interpersonal and conflict resolution skills
• Ability to train and manage diverse workforce