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Position Snapshot
Business area: Nestle Professional
Job title: Field Service Technician
Location: Oakville-Mississauga
Benefits
• Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
• Company matched pension plan
• Three weeks of Vacation and five personal days (Personal Paid Holidays)
• Excellent training and development programs as well as opportunities to grow within the company
• Access to Educational Assistance & Tuition Reimbursement
• Bonus eligibility
• Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
• Additional discounts on a variety of products and services offered by our preferred vendors and partnerships
Nestlé Professional
Nestlé Professional is the global foodservice leader in developing and manufacturing innovative food and beverage solutions, and beverage equipment systems that enable foodservice operators across all channels to delight their customers and grow their businesses. We are the trusted Partner of Choice in the Out of Home Channel, providing category and channel expertise to our foodservice accounts. As a company, we support your personal growth with a people-focused culture and a flexible and diverse working environment.
Position Summary
The Field Technician will be responsible for on-site dispenser installation, service, preventative maintenance, site surveys, and repair of various beverage dispensing equipment at customer locations and facilities.
A day in the life of a Field service technician
• Receive dispatched service calls via the dispatcher.
• Perform required preventative maintenance.
• Diagnose and repair reported service issues and other encountered problems, including conducting quality drink checks (ratio/brix), temperature, and taste evaluations.
• Provide training to customers on the daily maintenance of dispensing equipment.
• Follow up with accounts until service calls are completed.
• Accurately report all service activities on invoices/service orders after each call.
• Complete and submit all other necessary information required by supervisor/manager promptly.
• Maintain accurate parts and equipment inventories, ensuring the vehicle is clean and organized.
• Travel throughout the region to assist other technicians as needed.
• Collaborate with the sales team, call center, help desk, and other technicians.
• Adhere to Safety, Health, and Environmental policies and procedures, including proper lifting techniques, PPE, and Lock Out and Tag Out.
What will make you successful?
• Secondary education diploma or equivalent combination of education and experience.
• Minimum of 2 years of previous field service experience.
• Working knowledge of electrical and mechanical systems, ability to read schematics, measure load, and strong customer service skills.
• Valid driver’s license and a clean driver’s abstract.
• Ability to regularly lift and install equipment weighing up to 25 kilograms.
• Effective communication skills and a commitment to first-time fix and customer service excellence.
• Excellent organizational and planning skills, with a demonstrated ability to learn quickly.
• Availability and willingness to participate in after-hours on-call rotation
We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression – this really could be a move towards the exciting career you’ve always wanted.
What you need to know
We will be considering applicants as they apply, so please don’t delay in submitting your application.
Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.
If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.
