Nestlé Looking for Trade Operations Manager at Montreal, Quebec, Canada Full Time

Nestlé Nespresso SA is the pioneer and reference for highest-quality portioned coffee. The company works with more than 120,000 farmers in 15 countries through its AAA Sustainable Quality™ Program to embed sustainability practices on farms and the surrounding landscapes. Launched in 2003 in collaboration with the NGO Rainforest Alliance, the program helps to improve the yield and quality of harvests, ensuring a sustainable supply of high-quality coffee and improving livelihoods of farmers and their communities.

In 2022, Nespresso has achieved B Corp™ certification – joining an international movement of 4,900 purpose-led businesses that meet B Corp’s high standards of social and environmental responsibility and transparency.

Headquartered in Vevey, Switzerland, Nespresso operates in 81 countries and has over 13’000 employees. In 2021, it operated a global retail network of 802 boutiques. For more information, visit the Nespresso corporate website: www.nestle-nespresso.com

Position Snapshot

Business area: Nestlé Nespresso

Job title: Trade Operations Manager

Location: Montreal, QC located at 300 Léo-Pariseau, suite 2300 Montréal, QC Canada H2X 4B3; Hybrid

Benefits

• Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
• Company matched pension plan
• Three weeks of Vacation and six personal days (Personal Paid Holidays)
• Flexible and hybrid work arrangements
• Excellent training and development programs as well as opportunities to grow within the company
• Access to Educational Assistance & Tuition Reimbursement
• Bonus eligibility
• Free Nespresso Coffee Machines and $100 monthly coffee credit
• Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
• Additional discounts on a variety of products and services offered by our preferred vendors and partnerships

Position Summary

We are looking for a Trade Operations Manager based at our Montreal location reporting into the National Sales Manager. This role will be responsible for enabling the B2C business by developing the strategy with internal partners and third-party agencies to improve sales performance across channels and providing business support; project management, sales analysis, workforce management, and implementation of demo and merchandising initiatives in the B2C channel.

Channel performance analysis, Business planning and Reporting

• Generate monthly and quarterly performance and forecast reporting, analyse and interpret data to uncover successes/opportunities and identifying gaps that will assist in delivering objectives.
• mplement forecasting models to ensure accurate predictive analysis and planning (in close collaboration with Data & Insights), and optimal investment allocation
• Feedback data into the Data & Insights department in Marketing
• Generate weekly and monthly reporting from NTT, NDT, TAP, BOOST and Demo Planning for Field and Agency teams

Operations and Budget

• Effectively and efficiently manage operational and third-party budgets to ensure that programs/assets remain on budget and drive profitable business and positive return on investment.
• Support field and marketing teams with effective management of all field related operational tools

Project and workforce management

• Manage channel related trade projects from initiation to execution by developing the project planning and employing appropriate project management approaches, processes, and tools
• Manage end to end operational process for durable fixtures including ordering, asset inventory, PO Creation and Maintenance of Corners in partnership with Retail Operations team as needed
• Facilitate multichannel workforce management, including Third Party workforce management
• Manage end to end process for TAP SKU creations, user management, troubleshooting, promo request and Marketing/ IT partnerships
• Manage field team’s systems and maintenance

Drive proposed activities, provide other business support and implementation of demo and merchandising initiatives

• Conduct store visits quarterly to assess agency performance, qualitative implementation in POS and provide recommendation
• Support agency implementation in field (demo activation, training support, in-field execution)
• Provide insight and recommendations to drive additional traffic & sales, both on- and offline
• Deliver back-office support, including the alignment of internal communications
• Provide business excellence support (i.e. process and tools)
• Implement merchandising initiatives in the B2C Channels, both on- and offline

Procurement and compliance

• Actively participate in audit preparation, drive, and ensure full compliance related to procurement and contract management
• Track and report key metrics to reduce expenses and improve effectiveness

What will make you successful?

• Bilingualism in English and French language skills are a requirement, as this position requires collaboration with stakeholders across the Canadian market and/or worldwide.
• Education: Bachelor’s Degree in business related field required (Marketing, Finance, Supply Chain, Retail Management preferred)
• 5+ years’ experience in sales in Premium luxury and/or Mass market products that demonstrate record of success in delivering key commercial KPI’s.
• Understands key business functions i.e. Sales, Marketing, Finance, Technical, Supply Chain.
• Strong Analytical skills – Ability to work with numbers: generate reports and statistical data, ability to interpret that data and in turn identify problems, opportunities, trends and develop solutions

We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression – this really could be a move towards the exciting Sales career you’ve always wanted.

What You Need To Know

We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.