NETSPECTRUM Internet Solutions Looking for Help Desk Technician (Customer Service Representative) at Greater Sudbury, ON Full Time

NETSPECTRUM is currently looking to hire a Helpdesk Technician (Customer Service Representative) in our Sudbury Branch!

NETSPECTRUM Internet Solutions is a Northern Ontario based Internet Service Provider, owned and operated in Sudbury and North Bay, ON, who provides internet service to rural and Northern communities. NETSPECTRUM is a division of Spectrum Telecom Group, a Motorola Solutions dealer who provides team communications across Northern Ontario.

Built on industry leading wireless technologies, we have become known for providing Internet that offers straightforward services, local customer service, and competitive pricing.

Main Accountabilities:
As part of the Customer Service Team; you will be responsible to:

• Troubleshoot internet, VoIP and e-mail issues
• Handle new customer sale requests
• Monitor and respond to client inquiries and support requests via phone, email and ticketing system
• Provide professional customer service to our client and partner base
• Take escalated calls as needed
• Maintain detailed documentation on client interactions
• Maintain detailed documentation on in-house and field installed hardware
• Work with new users or internal employees as needed
• Provide training for clients and staff (as needed)

Software configuration or development an asset

• Other Duties as Assigned

Requirements

• Proficient with the Microsoft Office suite, and other job-related software
• Solid knowledge of networking
• Basic working knowledge of RF wireless technologies and product, and wireless planning, design and deployment processes is an asset but will teach as needed
• Basic understanding of IP networking
• Ability to analyze and define problems, prioritize work flow, multitasking, meet deadlines, and remain flexible
• Demonstrate attention to accuracy on all duties and responsibilities
• Ability to maintain confidentiality and comply with Company and established safety policies and requirements

Desired Profile:

• Bilingual is an asset
• Knowledge of IT and ISP is an asset
• Completed 2+ years college education in Networking/IT and/or equivalent work related experience
• Experience working in ticket based environment considered an asset
• 2+ years customer service and/or helpdesk experience
• Comfort and experience working in a team based environment
• Strong written and oral communication skills
• Attention to detail and accuracy

• An understanding of the importance of Confidentiality

If you are interested in working with a great team in a rewarding setting that offers diversification, continuous improvement and a culture of caring then please send us your resume!

NOTE: This position offers the option to work from home; however, office hours will be required at times at our Sudbury office.

Spectrum Group welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Type: Full-time

Salary: $18.00-$21.00 per hour

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekend availability

Ability to commute/relocate:

• Greater Sudbury, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Networking: 1 year (preferred)
• Customer Service: 1 year (preferred)

Work Location: Hybrid remote in Greater Sudbury, ON

Application deadline: 2023-02-18