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- Education: College/CEGEP
- Experience: 1 year to less than 2 years
- Consulting firm
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Client focus
- Efficient interpersonal skills
- Organized
- Work Term: Permanent
- Work Language: English
- Hours: 35 hours per week
Work setting
Tasks
Work conditions and physical capabilities
Personal suitability
