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Looking for a role in which you can transfer your current skills and better manage your work-life balance? Do you have a background in customer service but struggle to envision your long-term career or feel as though your role is leading to a dead end? The role of a Service Advisor could be for you.
You will manage the process from the moment a client walks through our doors until their vehicle service or repair job is successfully completed. This includes efficiently receiving customers, accurately documenting their vehicle problems, and offering suitable maintenance and repair solutions. Your goal is to build mutually beneficial relationships with customers, ensuring their vehicle issues are promptly and efficiently resolved, and work as part of a passionate team to maximize our dealership’s performance.
Key Responsibilities
Building and nurturing client relationships, advising on and selling the most appropriate vehicle service and maintenance solutions
Ability to collect diagnostic information, conduct quality audits and process service information
Accurately estimating time of service or repair job for efficient scheduling
Frequently communicating with customers, providing estimates on service and repairs, and explaining our scheduling system
Working closely with Technicians to obtain information on necessary vehicle repairs
Offering expert advice on automotive systems and repairs to customers of varying levels of technical understanding
Networking within all dealership departments to ensure a smooth service process
The Ideal Candidate
While we are open to diverse backgrounds and experiences, a Service Consultant in our team should possess:
A proven track record in customer relations
Excellent time management and organizational skills
Strong understanding of automotive systems
A passionate desire to succeed and build a successful career in automotive service
Resilience and adaptability in the face of constant interruptions
Ability to communicate effectively with both customers and team members
What’s on offer?
The opportunity to work at a leading brand in the automotive industry, unparalleled in terms of training and development, as well as career progression
Competitive salary depending on experience
Rewards and incentives subject to performance
About the company:
One of the prestigious US brands’ dealerships with extensive experience in the market. The service center is equipped and facilitated with all equipment to meet safety and manufacturer standards.
