NEXSTEP Management and Consultancy Service Inc Looking for Parts Manager at Coquitlam, British Columbia, Canada Full Time

Are you looking for a role in which you can transfer your current skills and manage your work-life balance better? Or maybe you are in a sales position that lacks vision for your long-term career or seems to be leading to a dead end? Becoming a Parts Manager could be the role for you.

Management/Business Skills Required:

·        Ability to establish and maintain good relationships with customers and to exceed their expectations

·        Ability to maintain proper parts inventory levels, to do proper posting, and to measure true turns

·        Ability to utilize computers and computer capabilities for inventory, recordkeeping, parts information, etc.

·        Knowledge of automotive systems in general

·        Ability to develop & follow action plans to ensure customer enthusiasm & Parts Department profitability

·        Ability to lead and train team members in Parts Department operations

·        Ability to establish and control inventory system

·        Knowledge of and ability to interpret inventory reports

·        Knowledge of parts pricing procedures

·        Knowledge of new models based on technical service bulletins and surveys

·        Leadership skills, including empowerment, coaching, organizing & planning and interpersonal sensitivity

Work Orientation Factors

·        Much customer contact

·        Much paperwork

·        Much computer work

·        Much contact with people in all dealership departments

Position Summary

The Parts Manager:

·        Monitors the parts inventory and anticipates parts needs in light of future promotions, new model years, trends, and suggested stock orders.

·        Is responsible for the security of inventory and for analyzing the quality of parts.

·        Works with retail and wholesale customers in considering credit applications, handling complaints, and negotiating prices to ensure customer enthusiasm.

·        Is responsible for profit management in the Parts Department and must examine department financial statements, including expenses and revenue, to ensure the department’s profitability.

·        In cooperation with the dealership’s management team, must review the previous month’s sales/profit performance to determine where improvements can be made.

·        Must time inventory purchases to coincide with sales & special incentives in order to take advantage of savings.

·        Is responsible for training and leading the Parts Department team and reviewing team performance on a regular basis, according to dealership policy.

What the Worker is Like?

The Parts Manager:

·        Is a detail-oriented individual comfortable with inventory work and the computer analysis of inventories.

·        Must be people-oriented and willing and able to ask customers questions to ensure their enthusiasm.

·        Rises from the position of Assistant Parts Manager or Parts Counterperson in the dealership, or externally comes from similar positions at aftermarket parts distributors or smaller repair shops.

·        Must have a thorough insight into automotive systems in general and must have a working knowledge of which parts are most needed for specific models.

·        Must maintain a broad knowledge of the manufacturer’s new and recent products.

·        Must have business savvy, as the Parts Department is an important source of profit for the dealership.

·        Must be capable of working independently, effectively managing his or her time and work flow.

What the Work is Like?

The work of the Parts Manager:

·        Centers mainly on inventory control and customer relations.

·        Entails a considerable amount of walking, working with Parts Counterpersons and Technicians, and greeting customers.

·        Involves analyzing current inventory, spot-checking to ensure that actual inventory coincides with computerized inventory, checking on back orders, etc.

·        Requires working closely with other managers in the dealership, planning for the appropriate availability of parts and supplies and participating in forecasting and revising plans.

·        Involves ensuring that at least one other person in the department is knowledgeable about inventory requirements and ordering systems. 

What’s on Offer?

The opportunity to work in a leading dealership with a strong focus on employee development and career progression

Salary depending on experience