Are you looking for a role in which you can transfer your current skills and manage your work-life balance better? Or maybe you are in a sales position that lacks vision for your long-term career or seems to be leading to a dead end? Becoming a Parts Manager could be the role for you.
Management/Business Skills Required:
· Ability to establish and maintain good relationships with customers and to exceed their expectations
· Ability to maintain proper parts inventory levels, to do proper posting, and to measure true turns
· Ability to utilize computers and computer capabilities for inventory, recordkeeping, parts information, etc.
· Knowledge of automotive systems in general
· Ability to develop & follow action plans to ensure customer enthusiasm & Parts Department profitability
· Ability to lead and train team members in Parts Department operations
· Ability to establish and control inventory system
· Knowledge of and ability to interpret inventory reports
· Knowledge of parts pricing procedures
· Knowledge of new models based on technical service bulletins and surveys
· Leadership skills, including empowerment, coaching, organizing & planning and interpersonal sensitivity
Work Orientation Factors
· Much customer contact
· Much paperwork
· Much computer work
· Much contact with people in all dealership departments
Position Summary
The Parts Manager:
· Monitors the parts inventory and anticipates parts needs in light of future promotions, new model years, trends, and suggested stock orders.
· Is responsible for the security of inventory and for analyzing the quality of parts.
· Works with retail and wholesale customers in considering credit applications, handling complaints, and negotiating prices to ensure customer enthusiasm.
· Is responsible for profit management in the Parts Department and must examine department financial statements, including expenses and revenue, to ensure the department’s profitability.
· In cooperation with the dealership’s management team, must review the previous month’s sales/profit performance to determine where improvements can be made.
· Must time inventory purchases to coincide with sales & special incentives in order to take advantage of savings.
· Is responsible for training and leading the Parts Department team and reviewing team performance on a regular basis, according to dealership policy.
What the Worker is Like?
The Parts Manager:
· Is a detail-oriented individual comfortable with inventory work and the computer analysis of inventories.
· Must be people-oriented and willing and able to ask customers questions to ensure their enthusiasm.
· Rises from the position of Assistant Parts Manager or Parts Counterperson in the dealership, or externally comes from similar positions at aftermarket parts distributors or smaller repair shops.
· Must have a thorough insight into automotive systems in general and must have a working knowledge of which parts are most needed for specific models.
· Must maintain a broad knowledge of the manufacturer’s new and recent products.
· Must have business savvy, as the Parts Department is an important source of profit for the dealership.
· Must be capable of working independently, effectively managing his or her time and work flow.
What the Work is Like?
The work of the Parts Manager:
· Centers mainly on inventory control and customer relations.
· Entails a considerable amount of walking, working with Parts Counterpersons and Technicians, and greeting customers.
· Involves analyzing current inventory, spot-checking to ensure that actual inventory coincides with computerized inventory, checking on back orders, etc.
· Requires working closely with other managers in the dealership, planning for the appropriate availability of parts and supplies and participating in forecasting and revising plans.
· Involves ensuring that at least one other person in the department is knowledgeable about inventory requirements and ordering systems.
What’s on Offer?
The opportunity to work in a leading dealership with a strong focus on employee development and career progression
Salary depending on experience
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