Duties and Responsibilities:
Arrange Ocean transportation and facilitate the movement of goods based on customer demands.
Ensure accuracy on shipments and minimize risk of delay
Provide and track quotations of services to our customers
Advise clients on transportation and payment methods, including the issuance of freight bills and invoices to brokers and/or customer. Including proper record retention and filing of documentation
Filing of invoices, orders, PODs, and collect payments for the same
Track and trace vendor orders and report any anomalies
Collect, audit and accurately enter carrier qualification information
Arrange “white glove” services for customers, ensuring proper unpacking, packing, transportation of sensitive equipment
Coordinate pickup and delivery orders with trucking companies, airlines and/or bonded facilities
Reconcile/balance customer accounts and ledgers by collection and analyzing account information
Prompt and accurate communication with customers, external branches and sub-contractors
Light warehouse duty, such as moving pallets with pallet jack, and small boxes when required
Various other duties as may be required
Qualifications:
Experience in 3PL, load brokering operations or dispatch operations (an asset)
General knowledge of the freight forwarding NVOCC environment
Ability to provide quality service for our customers by understanding their needs and requirements
Strong communication skills, verbal and written
Strong time management; able to prioritize tasks
Ability to remain calm in stressful situations, work under pressure and meet deadlines
Critical thinking and problem solving
Basic knowledge of Microsoft Office products, including Excel and Word
Education/Certifications:
High School Diploma
TDG Certification is an asset
Nippon Express is an equal opportunity employer committed to an inclusive and barrier-free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation.
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