Log In
Sign Up
We’re currently looking for a Bilingual (French + English) Customer Service Representative to join our team in Mississauga, ON.
This role will be responsible for responding to a wide range of telephone inquiries from Nissan Canada Finance Customers and Dealers. The ability to influence others, understanding business goals and objectives, and working towards individual and team improvement is key to success. It is critical to maintain a customer focus and remain composed, even in challenging circumstances or with high call volumes.
Job functions include but are not limited to:
Responds to and resolves incoming dealer/customer inquiries and requests. For example, security deposit inquiries, statement of account on lease and loan accounts, release letters, address changes, banking information changes and payout issues.
Documents processing and other assigned duties: e.g. lease or loan transfers including processing the necessary documents to transfer vehicles to another name, processing of contracts (including condition reports, insurance confirmations), sending documents to dealerships upon completion, and inputting any changes based on the documents, into the system.
Documents requests for information and ensures timely execution of requested information to customers and dealers.
Preparing customer correspondence, including, lien release letters after ensuring account is closed and nothing owing (1-2 days); statements of account ensuring history is accurate (4-5 days); payout letters providing balance owing (1-2 days), and registering liens in all provinces.
Completing outgoing calls, research, and follow-up. Activities include: lease transfer follow-up, payout problems, and any other calls necessary to respond to inquiries or issues.
Assist in handling all incoming customer mail and emails.
As necessary, performs other related duties of which the above are representative.
Minimum Qualifications:
Minimum High School education required, University or College degree preferred.
MUST be Bilingual in French and English (Verbal and written).
0-1 years of experience in a Customer Service/Call Center environment.
Capacity to maintain a customer focus in challenging circumstances and with high call volumes.
Excellent ability to multi-task and attention to detail is required.
Welcome to an open lane of possibility. Drive your career forward and join the company leading the technology and business evolution of the automotive industry by applying today.
All of us at Nissan – regardless of functional area or expertise – share a passion to design, manufacture, and sell high-performance vehicles. It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire.
**Visa sponsorship for this position is not available at this time.**
Mississauga Ontario Canada
Mississauga Ontario Canada
