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With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward.
We are currently looking for a Fixed Operations Manager (FOM) to join our team in Alberta Western Regional.
This role is responsible for the delivery and execution of Parts & Service sales objectives within an assigned dealership or territory. Conducts analysis utilizing action plans to improve weak areas. The incumbent has also the authority of applying Nissan warranty at the dealer and customer level.
Job functions Include but are not limited to:
Increase NCI parts and service revenues and profits through the achievement of set objectives in relationship to parts and accessories sales/wholesale targets
Enhance overall customer experience through the achievement of specific VOC objectives and process implementation
Assist the warranty department in the dealership performance relative to the management of our policy including participation to technical training and warranty related initiatives as per set standards
Manage the administration of the Nissan Warranty and Goodwill policy at the customer level if necessary
Closely work and support Dealers in achieving their customer satisfaction objectives
Liaises between NCI and dealerships. Answers dealer inquiries on related issues; consults with dealership staff on related issues
Minimum Qualifications:
A University Degree preferred in business/marketing or equivalent experience plus a minimum of 5 to 7 years business experience with at least 3 years in the automotive industry
The incumbent is expected to make decisions in the field relating to sales and marketing, warranty, parts and service co-op, parts and accessory, with minimal supervision
Role is highly demanding for multi-tasking & focused listening/concentration skills – telephone calls, email, data analysis, report writing and travel
By the nature of the position, the incumbent in this position deals with issues that require some analysis/creativity resolve (i.e. non-performing dealers)
Welcome to an open lane of possibility. Drive your career forward and join the company leading the technology and business evolution of the automotive industry by applying today.
Nissan Canada, Inc. is proud to be recognized as a Great Place to Work for the third year in a row. This certification was made possible thanks to our employees who share a continued focus on building, sustaining, and being a part of a high-performing workplace culture. Join our winning team today.
All of us at Nissan – regardless of functional area or expertise – share a passion to design, manufacture, and sell high-performance vehicles. It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire. **Visa sponsorship for this position is not available at this time.**
NISSAN FOR EVERYONE
People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.
Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.
Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.
Join us as we carry our commitment to diversity and inclusion into the future.
Calgary Alberta Canada
