We are currently looking for a Senior, Loss Recovery to join our team in Mississauga, Ontario.
This role will be responsible for maximizing recoveries while minimizing costs and losses. Includes responsibility for performing, monitoring and analyzing the activities on charged off accounts, repossessions, collections and legal assignments.
This person will be responsible for supporting, training and monitoring team performance.
Job functions Include but are not limited to:
Assess all loss recoveries files to determine optimal course of action for recovery of the account – Review account history, prior collection activity and financial stability of customer and co-signor.
Administer accounts in house – Contact customers to make payment arrangements and initiate follow up. Address customer complaints promptly and professionally. Initiate skip trace process on charge off accounts where customer still has our asset.
Assign accounts to legal counsel – Provide legal counsel with clear written instructions and required back up documentation; Monitor progress of file and request ongoing up-dates as required. Collaborate with legal counsel throughout the process, review their recommendations and provide feedback and input.
Identify potential risk areas within NCF and bring to the attention of management; Review activity on repossession and skip accounts and submit recommendations with respect to deficient items.
Ensure staff are fully knowledgeable of products, services, policies and procedures enabling them to provide prompt and professional service when resolving customer and dealer inquiries. Develops and/or directs the development of, and provides management with accurate and timely reports detailing statistical information on department activities, performance and results in relation to established objectives. Conducts regular audits to ensure the departments’ operations adhere to established policies and procedures.
Reporting – Develop monthly reports for management that provide performance comparisons internal collections. Evaluate results and submit recommendations to management
Minimum Qualifications:
Excellent English communication skills , both verbal and written (French is preferred but not required)
Minimum 1-3 years of automotive experience preferably in Customer Service, Collections, Insurance or Loss Recovery
University degree is preferred
Proficiency in Word/Excel/Outlook and adapting to new computer systems is required
Able to multi-task, have strong decision making and analytical skills
Welcome to an open lane of possibility. Drive your career forward and join the company leading the technology and business evolution of the automotive industry by applying today.
Nissan Canada, Inc. is proud to be recognized as a Great Place to Work for the third year in a row. This certification was made possible thanks to our employees who share a continued focus on building, sustaining, and being a part of a high-performing workplace culture. Join our winning team today.
All of us at Nissan – regardless of functional area or expertise – share a passion to design, manufacture, and sell high-performance vehicles. It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire. **Visa sponsorship for this position is not available at this time.**
NISSAN FOR EVERYONE
People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.
Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.
Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.
Join us as we carry our commitment to diversity and inclusion into the future.
Mississauga Ontario Canada
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