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Our Team Is Growing!
Come join our dynamic and adventurous team at Nootka Marine Adventures! You will be working in a natural playground of rugged coastal mountains, rainforests and ocean in Courtenay, BC, on Vancouver Island.
Get to know us:
Nootka Marine Adventures is a wholly owned subsidiary of Security Properties Inc., which is based out of Seattle, WA.
Nootka Marine Adventures is a leading resort operator dedicated to sustainable adventure tourism on the west coast of Vancouver Island. We host guests from around the world and love to share our passion for saltwater sportfishing and other outdoor adventures. Our focus is to grow a new generation of passionate anglers by teaching families and youth to fish.
The Reservations Sales Agent is responsible for facilitating the sales and booking of reservations for accommodation and activities at all Nootka Marine Adventures locations. The Reservations Sales Agent will work in our head office in Courtenay, BC, and will report to the Sales Manager.
Our ideal candidate has the following skills or qualifications:
- At least 2 years’ experience in a guest services and/or sales role
- Outstanding customer service skills
- Excellent telephone manner, communication skills, and etiquette
- High level of emotional intelligence
- Flexibility and ability to multi-task and problem-solve
- Tech-savvy and proficient in Microsoft Outlook, Word, and Excel
- Familiarity with west coast saltwater fishing (preferred)
- Familiarity with the tourism and hospitality industry (preferred)
What you’ll be doing:
- Answering telephone lines and responding to emails
- Keeping a record of quotes and sales leads and following up professionally and effectively
- Accurately collect guest information, including a daily log of calls and emails
- Building reservations in accordance with sales and deposits procedures
- Using property booking software (Smart Hotel and Maestro)
- Maintaining guest records and financial statements
- Processing payments for reservations
- Making outgoing sales calls and following up with past guests
- Relaying guest information to various properties and departments
- Completing day-end settlement reports and communicating with the accounting department
- Greeting visitors to the office and providing information and/or booking assistance
- Assisting with other administrative tasks, as required
Schedule:
- Seasonal contract starting in February and ending September 30, 2023
- Full-time, 8-hour shift
- Weekly schedule to be determined
Our offer to you:
We are dedicated to appreciating our guests and our employees alike. We offer flexible schedules so that our team can fully experience all that the magnificent west coast has to offer. You’ll have opportunities to fish, hike, swim, explore, cave, snorkel, kayak, SUP and make lifelong friends along the way. In 2023, all employees are eligible for 3 days of complimentary guided saltwater fishing with our Angler’s Academy program!
Must be legally entitled to work in Canada.
