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Overview
Do you enjoy connecting with people and have experience in customer service? If you answered yes, then we have a great opportunity for you with the Nordia Montreal team.
As a Teleconference Specialist, you will be responsible to educate clients on the different conference products offered and efficiently reserve conference calls.
What We Offer
- Competitive base salary; $18.25/hour after training (including a premium of $1.00 on worked hours & b ilingual premium of $2/hour)
- Performance-based incentive;
- Hours of Operation: You must be available to work 5 days a week up to 40 hours a week. Shift are 8h long. This business line is open 24/7, so you may be required to work evening and night shifts depending on business needs.
- Complete benefits plan after 6 months of service including:
- Comprehensive insurance (medical, dental and life insurance);
- Great discounts on telecommunications products and services.
- This position offer the possibility to work from home, but you can also work on-site according to your preference.
- Eligibility criteria:
- Candidates must reside near the Nordia Montreal centre to be able travel there, if necessary.
- Must have a minimum of 25 MBPS high speed internet;
- Must have a space that is secure and not be disturbed during your shift.
Responsibilities
- You will be required to communicate in a professional manner either via telephone or email in English or French.
- In some cases, you will need to evaluate situations to solve client issues; some may require you to escalate them to the appropriate team.
- Technical troubleshooting skills will be required to resolve some end user issues on our client’s web conferencing platform.
Qualifications
- You are bilingual : you must speak fluent English and French to answer calls from French and English-speaking customers in Canada. Answering customers in English will be required between 30 and 60% of the time.
- You like to speak in a group – you’re confident and dynamic
- You’re a customer service pro: tactful, professional and responsive
- You are available mostly during weekdays, but you have the flexibility to work evenings and weekends according to customer needs
Training start date: November 6th
Why Nordia?
People are what make Nordia special. And we’re focused on hiring and retaining the best. We offer competitive compensation, a stimulating work environment, excellent benefits and great opportunities to grow. That’s why we have the highest employee loyalty and highest satisfaction in the industry. In 2022, for the ninth year in a row, 8 out of 10 Nordia employees said they would recommend us as an employer to their friends and family. In 2018, Nordia was the first company in its industry to be recognized by Waterstone as one of Canada’s Most Admired Corporate Cultures, winning again in 2021 and recertified in 2022.
Want to learn more about our career opportunities and what makes Nordia the best place to work? Click here to find out!
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