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Our Claims Service Representatives are on our front-line, receiving all incoming inquiries calls and setting up new claims. They are responsible for providing prompt technical support services to our Claims Adjusters through telephone claims, while maintaining data quality and service levels within the department. While being on the phone queue, they provide excellent customer service ensuring that every interaction is a great experience. In addition, they will be responsible for reception duties for the entire Atlantic region.
The most important characteristics for our CSR’s are attention to detail, strong communication, and the ability to work in a fast-paced environment supporting our Adjusters on the floor.
In other words, they’re awesome. If you are too, consider joining us to support our Claims Department.
You’re great at:
- Handling high-volumes of requests in a timely manner
- Working with different departments to ensure a quick and accurate flow of information
You have:
- Post-Secondary education (College or University)
- 2 years of front-line Customer Service experience
- Exceptional communication skills
- Proficiency in Microsoft Office applications
We’re great at putting you first by:
- Prioritizing your well-being (Wellness Program, flexible health benefits, employee assistance)
- Promoting balance (flexible schedules, generous time off, and work from home options)
- Supporting your financial health (employee share purchase plan, pension plans, discount on staff insurance)
- Helping you grow in your career (education assistance, internal mobility)
- Caring about the community and the causes you believe in (donation matching, team volunteering)
Job Types: Full-time, Permanent
Salary: $35,019.00-$62,286.00 per year
Benefits:
Schedule:
Ability to commute/relocate:
- Halifax, NS: reliably commute or plan to relocate before starting work (required)
Experience:
- Insurance Claims Processing Occupations: 1 year (preferred)
