When our clients have a questions, we need an exceptional Client Service Representative to manage the relationship and provide excellent customer service ensuring that every interaction is a great experience, with efficient flawless service standards.
The most important characteristics for our CSR’s are attention to detail and communication, working in a fast-paced office supporting a number of sales agents you’ll be the go to person in the office for questions from your colleagues.
You’re great at:
Customer Service
Handling high-volumes of requests in a timely and accurate manner
Assisting team members
Working with different departments to ensure a quick and accurate flow of information
You have:
Post-Secondary education (College or University)
2 years of front-line Customer Service experience
Exceptional communication skills
Proficiency in Microsoft Office applications
Team-first mentality
We’re great at putting you first by:
Prioritizing your well-being (Wellness Program, flexible health benefits, employee assistance)
Promoting balance (flexible schedules, generous time off, and work from home options)
Supporting your financial health (employee share purchase plan, pension plans, discount on staff insurance)
Helping you grow in your career (education assistance, internal mobility)
Caring about the community and the causes you believe in (donation matching, team volunteering)
At Federated we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.
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