Northwestern Veterinary Hospital Looking for Receptionist at Thunder Bay, ON Full Time

Job description

Duties/Responsibilities

The main duties and responsibilities of a receptionist include but are not limited to:

• Welcomes clients by greeting them in person or on the telephone
• Check-in and check-out clients
• Set-up new clients and patients in the database and prepare physical file
• Prepare and maintain medical records
• Prepare exam rooms for appointments
• Fill prescriptions
• Process payments transactions accurately
• Schedule and confirm appointments
• Answer and triage telephone calls
• Record and relay messages
• Maintain clean and safe reception area
• Deal with customer concerns and complaints in a courteous and effective manner
• Interact with doctors and other clinic staff regarding care of patients
• Attend mandatory meetings and seminars
• Perform clerical duties such as filing and sorting

Skills & Qualifications

• Highschool Diploma or equivalent
• 1 year receptionist/administrative experience preferred
• Must be fully available 7:30 am – 6 pm (including weekends). All staff work on a 4-on, 4-off rotation.
• Must be client-focused with a positive attitude and excellent interpersonal skills
• Strong organizational skills
• Excellent communication skills, both written and oral
• Must be reliable and punctual
• Ability to stand/walk for long periods of time, lift up to 40lbs
• Ability to work under pressure in a fast paced environment

We appreciate all applications, however, only those selected for an interview will be contacted.

Please note that duties may vary slightly during COVID19, as we have implemented a fully contactless protocol including appointments, checking in/out patients, booking appointments, and billing. Clients are not permitted in our building at this time. Our employees’ and clients’ health is of utmost importance and we have taken every reasonable precaution to protect our staff and those we come in contact with.

Job Types: Full-time, Permanent

Salary: From $17.00 per hour

Benefits:

• Dental care
• Extended health care

Schedule:

• Monday to Friday
• Weekend availability

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Expected start date: 2022-06-10