Nova Scotia Power Inc. Looking for Int Business Systems Analyst at Halifax, NS Full Time

Job Title: Intermediate Application Support Analyst
Company, Department: Nova Scotia Power, Information Technology
Location: Halifax, NS – Hybrid
Type of Employment: Regular, Full Time
Closing Date: January 8, 2023
Reference Number: 10848
At Nova Scotia Power, we’re committed to providing safe, reliable electricity so that our customers and communities can thrive. We work across the province, from Yarmouth to Wreck Cove, to prevent power outages and to strengthen our electrical system—for today, and for the future.
As a subsidiary of Emera Inc, we provide 95% of the generation, transmission and distribution of electrical power to approximately 540,000 residential, commercial and industrial customers. Our company is focused on new technologies to enhance customer service and reliability, reduce emissions, and add renewable energy.

We are proud to live and work in Nova Scotia. It’s why we work to understand how we can give back meaningfully, support local organizations and work collaboratively to enhance the communities we call home.
We believe that every unique perspective should be valued and that everyone should have a sense of safety and belonging—at work, and in our communities. Leveraging the thoughts of a diverse workforce helps us to be innovative and provide the best service to our customers.
If working in an environment focused on innovation, safety and putting customers and community first inspires you, we want to hear from you. Apply by January 8, 2023 and tell us what excites you about this role.
We are currently looking for an IT Application Support Analyst to join our Web Support Team in a permanent position. Reporting to the IT Business Support Lead, you will be responsible for analyzing, implementing, and maintaining computer systems that achieve the service levels established for designated customers.
The IT Application Support Analyst needs to maintain a thorough understanding of all application related business processes and have abilities to support the following functions:

• Troubleshoot and resolve web application problems.
• Manage and execute application changes using standard change management methodologies.
• Answer internal customer questions regarding product usage.
• Complete application system administration requests in a timely and quality manner.
• Provide proactive application monitoring.
• Recognize and identify potential areas where existing business policies and procedures require change, or where new ones need to be developed, and make recommendations.
• Manage application support issues using standard tracking tools, log customer questions, and track issues through to completion.
• Ensure effective use of application security and controls by communicating application policies, procedures, and practices to the application users.
• Perform project and operational tasks with good overall quality, while being able to prioritize work to meet deadlines.
• Interact with vendors to resolve application problems and research information.
• Maintain and build relationships with business partners and system users.
• Support customer reporting requests.
• Manage and complete application audit requirements (ITGCs)
• Provide after-hours support.
• Participate in storm response duties, as necessary

What skills will make you successful?
The successful candidate will have a university degree or College diploma in a computer related discipline with a minimum of two (2) years of application support experience in technical client facing support roles. An understanding and experience utilizing best practice information technology incident and request management processes is required. Please ensure your resume outlines your experience as it may relate to this role.
Experience and evidenced-based working knowledge supporting technologies or processes such as:

• Incident, Request, Change and Problem Management.
• Service Now.
• ITIL.
• SQL/Oracle, data retrieval and analysis.
• Strong analytical and problem-solving skills.
• Strong interpersonal and communications skills.
• Content Management Systems
• Drupal 7 and above
• Customer Information Applications.
• Linux and Windows Systems
• Integrated application environments.

Working knowledge and experience with the following would be considered an asset:

• Nginx
• PHP
• Login Radius
• Development experience
• Vendor relationship management
• Project execution and implementation and/or project management experience.

We offer remote work opportunities, to be discussed with your leader, however you are required to live in or be willing to relocate Nova Scotia for this role.
At Nova Scotia Power, everyone is a leader in their own right. Our Leadership Competencies set standards that advance our business strategy, deliver results for customers, and provide career development for employees. The successful individual in this role will strive to build strong collaborative relationships, and develop people and teams, while thinking strategically and exercising sound judgement.
Why join our team?

• Flexibility: Hybrid work model with flexible remote workdays.
• Health & Wellbeing: A comprehensive benefits plan, access to a free on-site fitness center. Employee and Family Assistance Program, parental leave top-up plan and wellness benefits.
• Grow Your Career: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.
• Community Engagement & Care: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching & volunteer programs, and scholarships for children of employees.
• Competitive Compensation: A comprehensive benefits plan, short-term incentive plans and employer matching RRSP contributions.

Diversity, Equity, and Inclusion at Emera: At Emera we value diversity, equity, and inclusion. We strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the 2SLGBTQ+ community. Applicants from these equity groups may self-identify through the online application process. Emera supports candidates and employees with access and accommodation needs.
Recruitment and Promotion Policy: When filling vacant positions, we are determined to hire the best candidates available. We are committed to providing employees with a fair and equal opportunity to compete for jobs. Hiring and promotion of employees is based on skills, capabilities, knowledge and demonstrated abilities.
As part of our commitment to health and safety, we continue to closely monitor and adjust our pandemic response as needed based on public health guidance, current epidemiology, and considerations regarding business continuity. At this time the Emera Vaccine Policy, which outlines the requirement for all Nova Scotia Power employees to be fully vaccinated for COVID-19 and provide corresponding proof, has been suspended. This policy may be reinstated in the future, either in full or in part, at the discretion of the Company, and employees will be required to demonstrate compliance. Any non-compliance could result in disciplinary action up to and including termination of employment.
At Emera we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team – so if your experience is close to what we’ve listed above, please consider applying. If you don’t quite see yourself in this role but want to join our team, set up a Job Alert to learn about future opportunities!

Job Type: Full-time