Nutcracker Sweet Inc. Looking for Office Administrator at Toronto, ON Full Time

Founded over 35 years ago, Nutcracker Sweet Inc. is a gift-giving service provider whose vision is to provide quality gifting solutions to individuals & organizations. Nutcracker Sweet has become an essential player in the North American gift basket industry with our expertise in gift customization and delivery logistics. Our corporation is the parent company of a multiple brand organization with a headquarters storefront and warehouse facility located in North York, Toronto.

Our employees work together within our growing company to develop creative solutions & utilize our diverse talents to complete projects. Guided by the values of a growth mindset, our working environment creates the right atmosphere for our employees to succeed confidently. By demonstrating an entrepreneurial spirit, we’ve become proficient in growing organically and pursuing results- these are the pillars of our success.

We are currently seeking a multi-talented Office Administrator to join our team on a permanent full-time basis. We provide people with adaptive training that allows them to earn responsibility, succeed & grow. If you are ready to apply your administrative experience to a creative, dynamic work environment, we want to hear from you!

Responsibilities

• Maintain strong affluent relations with partners and customers while addressing needs, concerns and complaints.
• Input information accurately into the appropriate POS system.
• Maintains files, ensures efficiency in retrieving documents, and archives closed files for easy accessibility.
• Verifies own work for accuracy, clarity and completeness, and ensures requests are documented accurately as per Nutcracker Sweet standards.
• Provide support to team members through order fulfilment and pulling items in the warehouse.

Qualifications

• 3 + years of relevant experience involving communications directly with customers.

• Proven ability to process information within timeline parameters and apply that information to situational decisions.

• Demonstrated ability to develop relationships and work collaboratively and provide support within all levels of an organization.

• Ability to work independently and exercise strong problem-solving skills.

• Excellent English language communication skills, both verbal & written.

• Comfortable working in a fast-paced, dynamic environment.

• Verifiable willingness to learn & acceptance of where that learning needs to occur.

Nutcracker Sweet Inc. is an inclusive and equal opportunity employer.

To apply for this position, please attach a cover letter with your application.

Job Types: Full-time, Permanent

Salary: $40,000.00-$50,000.00 per year

Additional pay:

Benefits:

• Casual dress
• On-site parking
• Store discount

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
Vaccination policy in effect. Employees, customer(s), and third-party service(s) must wear a face mask within our storefront and warehouse.

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Administrative: 3 years (preferred)
• Customer service: 2 years (preferred)