Office of the Mayor, City of Toronto Looking for Tour Assistant at Toronto, Ontario, Canada Full Time

The Office of Mayor Olivia Chow is hiring a Tour Assistant. We are seeking a highly-motivated individual, with exceptional interpersonal and organizational skills  to help manage the Mayor’s busy schedule, build strong relationships, and provide direct support to her as she connects with all corners of the city.

Reporting to the Manager of Tour, the Tour Assistant is responsible for planning the Mayor’s participation in public events, liaising with event organizers, staffing the Mayor at events and bringing stakeholder and resident needs from events back to the team.

Responsibilities

• Assists in managing and building the Mayor’s schedule and attendance at events and in communities across the city
• Works with and builds relationships with community organizations and stakeholders hosting events 
• Seeks out events for the Mayor or Mayor’s office to consider attending 
• Ensures event logistics, including locations, timing, and agendas, are accurate, including any last minute changes
• Conducts advance visits to event sites, as needed
• Produces and provides timely access to event briefing materials for the Mayor and Mayor’s office, including relevant materials for speaking notes
• Ensures the Mayor’s tour stays on time, diligently attending to details
• Accompanies the Mayor to community functions and events, providing support and anticipating needs; this includes evening and weekend events
• Liaises with event organizers and on-site media
• Takes photos and videos at events to assist the Communications team
• Ensures that detailed post event follow-up occurs: handing off follow-up items and constituent concerns, bringing them back to the team for prompt delegation 

Qualifications, Skills & Experience

• Strong interpersonal and relationship-building skills
• Deep knowledge of community groups, stakeholder networks and events across the city 
• Calm under pressure with a friendly, outgoing, and confident attitude
• Tremendous attention to detail and great organizational skills
• Able to thoughtfully anticipate needs and take swift, supportive action
• Experience working for and staffing an elected official or candidate
• Excellent communication skills, including email, in-person, and phone
• Ability to problem-solve and adapt quickly
• Exercises good judgement
• Experience with event planning and schedule management is an asset
• Experience in customer service is an asset
• Driver’s licence is an asset

Application Procedure & Employment 

Full-time indefinite contract for the duration of the term of office.

Salary band: $70,000 to $85,000.

Anticipated start date: May 13, 2024.

This position requires work in the evenings and on weekends, often on a  Thursday to Monday schedule. It is in-person, based out of City Hall with significant travel across the city.

If you have any questions please contact Francis Kung, Director of Operations, Office of Mayor Olivia Chow at [email protected].

Please submit a letter of interest and a detailed resume by Sunday, April 14 at 5pm to [email protected]. 

Subject line: Application for Tour Assistant

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Contact [email protected] if you have questions.