Execute defined solutions to meet Client expectations
8:30am – 5pm shift
Grow and enhance the front-end relationship with clients in the assigned portfolio.
Identify and foster profitable growth within the assigned client portfolio.
Enter all orders, record shipping details and updates accurately and in a timely manner
Negotiate and coordinate scheduling for Carrier Partners in service of client orders
Provide accurate rates to clients that are reflective of market rates, services provided, and geographies travelled utilizing the resources available in Fleet Manager Pro.
Regularly correspond with the Client to follow up on freight movements, solve complex service issues, address inefficiencies, and recommend opportunities for further growth and development of the client relationship.
Extreme ownership of track & trace for assigned client orders; ensure tracing board is clear and updated at the end of every shift
Approve accessorial charges and invoices issued on behalf of common carriers
Proactively communicate all freight acquisitions to the Innovation Lead
Cross train to ensure complete service continuity during absences
Education, skills & attributes required
2-3+ Years Experience – Client Relations
1-2 Years Experience – Brokerage & Carrier Relations
2-3+ Years Experience – Transportation & Logistics Industry
Exceptional Oral & Written Communication Skills
Proficiency in Microsoft Office
Strong understanding of the geography of Canada & USA required
Ability to work both independently and in a team environment