IT SOLUTIONS TECHNICIAN
Ayr Farmers Mutual Insurance Company is seeking an IT Solutions Technician to join our
team.
About Ayr Farmers Mutual
Ayr Farmers Mutual is a financially strong, Policyholder owned and progressive property and
casualty mutual insurer with written premiums of $40 million annually. We offer farm,
residential, commercial, marine and automobile protection and coverage through a
dedicated network of Agents and Brokers. We service the Southwestern Ontario region, and
are located in close proximity to Kitchener, Waterloo and Cambridge.
Since 1893, the knowledgeable and caring team members of Ayr Farmers Mutual have been
providing products and services that give protection and peace of mind to our Policyholders
and the community. What makes us different is our commitment to providing outstanding,
personalized customer service. We continually strive to put our Policyholders and our
communities first, and to ensure that every individual we serve is treated with fairness and
respect.
The Company provides training, education, work life balance, wellness opportunities,
community contributions and a fun and friendly working environment.
IT Solutions Technician
Our IT Solutions Technician provides desktop, help desk and system support for all our
employees. The organization relies on this role to help everyone get the most from our
software, IT hardware, systems and product solutions. At Ayr Farmers Mutual, we strive to
provide exceptional products and service for our Policyholders. This role provides the
expertise and support we need to keep our technology and systems running smoothly.
The ideal candidate has a true passion for customer service and a drive to ensure our
technical needs are met. At Ayr Farmers Mutual we have great expectations for what
technology can do for us and we are looking for someone who is excited to help make this
happen!
Responsibilities:
Provide first level support for hardware, software, system and operating
o Microsoft Office 365 services including Teams, SharePoint and OneDrive
o Desktop and laptops – Lenovo
o Professional grade printing solutions including Canon, Xerox and Fiery
o Office phone, mobile, tablets and fax lines – including Zoom Phone
o Basic support for enterprise business systems
o VPN
o Physical security and camera systems
o Responding to in person, telephone, and email for technical support
o Documenting, tracking, and monitoring issues using applicable systems and
tools. Coordinates with other teams or specialists to resolve issues as
required
o Maintaining a parts inventory
o Improving current systems and processes to be more efficient and effective
o Escalating and managing issues to vendors and internal experts
o Ordering supplies from technology vendors
o Developing system and training documentation and materials for staff
o Conducting new hire and refresher training as required
o Participating on the alarm call list
Skills and Experience:
onsite:
o Windows 10/11
o Office productivity suite including Excel, Word, Outlook, SharePoint and
Teams
o Network and desktop printer troubleshooting
o Desktop hardware and peripherals support
Solutions Technician role will be required to work on-site with limited remote work.
Accommodation at Ayr Farmers Mutual Insurance Company
We are committed to a selection process and work environment that is inclusive and barrier
free. Human Resources will work with the applicant and the selection committee to arrange
reasonable and appropriate accommodation for the selection process which will enable you
to be assessed in a fair and equitable manner.
To learn more about Ayr Farmers Mutual, visit our website at
https://www.ayrmutual.com/
INTERESTED IN APPLYING?
Please send your resume and cover letter to: [email protected]
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