Log In
Sign Up
The opportunity
The Senior Manager, Real Estate Operations & Relationship Management is responsible for overseeing the Facilities and Office Production Services teams within Real Estate Operations. The Senior Manager is responsible for leading all aspects of the strategic and tactical premises needs of the global Teachers’ portfolio, optimizing occupancy and optimally leading an unified Workplace Experience for the business. Accountabilities include financial management, budgeting, property management across multiple offices, lease administration, and contract service level monitoring. The Senior Manager is also responsible for helping to support relationship management with internal partners and many service providers.
Who You’ll Work With
You will work with all key partners and maintain a good working relationships.
What You’ll Do
Lead the Real Estate Operations Relationship Management with business leads by developing, encouraging and maintaining strong collaborative working relationships with all clients globally:
- Act as a primary link between business groups and the organization to integrate key enablers to provide for an effective workplace experience for the business
- Network, research and understand the complete needs of assigned business groups and support by providing thought leadership for all real estate & premises needs
- Effective case development by using business alliances with key partners to ensure individual cases are aligned with overall strategies, standards and portfolio direction
Leads the Facilities Operations & Office Production Services teams globally, handling complex issues referred by operational management or staff such as issues impacting user efficiency, comfort and wellbeing
- Own the facilities budget preparation and detailed expense tracking for all global offices
- Develops and ensures up-to-date policies and procedures manuals are established and maintained
- Hires, develops and directly leads a team of up to 10 which includes making recommendations regarding future headcount, recruiting staff to fill vacancies and conducting performance evaluations, career development and mentor
- Oversees/participates/drives projects impacting Real Estate Operations
- Initiates and leads initiatives to improve internal processes and plays a key leadership role in process improvement work within Real Estate Operations
- Establish and manage relationships with key internal partners and external vendors across the regions
- Works with other internal departments and global partners to ensure efficient co-ordination of routine work as well as special project work
- Oversight of the services provided by vendors and take steps to ensure excellent service is received including supporting the sourcing and implementation of new relationships
- Responsible for ensuring the operational implications of projects/initiatives are appropriately addressed and completed in accordance with established timelines
- Remain current and develop plans with new industry standard processes including business continuity for physical buildings
- Contribute to strategic decisions on how the group should operate or improve
- Develop and incorporate key metrics which will promote accountability, efficiency and accuracy of information into real estate operations
What You’ll Need
- Relevant university degree
- 8-12 years of related professional experience in Real Estate Operations
- Experience with lease agreements
- Experience leading and managing people
- Successful track record for project planning and management
- Possesses the ability to be a key driver in implementing change across operational groups.
- Excellent understanding of the real estate sector
- Technically conversant with a wide range real estate service offerings
- Solid understanding of real estate relationship management, services, operations, and process improvement practices
What We’re Offering
- Pay-for-performance environment that offers competitive salary and incentive
- Numerous opportunities for professional growth and development
- Comprehensive employer paid benefits coverage
- Retirement income through a defined benefit pension plan
- The opportunity to invest back into the fund through our Deferred Incentive Program
- A flexible/hybrid work environment combining in office collaboration and remote working
- Competitive time off
- Our Flexible Travel Program gives you the option to work abroad in another region/country for up to a month each year
- Employee discount programs including Edvantage and Perkopolis
- Degreed: a digital platform that helps you quickly and easily discover, share, and track various learning resources — from courses to videos to articles and more
At Ontario Teachers’, diversity is one of our core strengths. We take pride in ensuring that the people we hire and the culture we create, reflect and embrace diversity of thought, background and experience. Through our Diversity, Equity and Inclusion strategy and our Employee Resource Groups (ERGs), we celebrate diversity and foster inclusion through events for colleagues to connect for professional development, networking & mentoring. We are building an inclusive and equitable workplace where our talent is respected, accepted and empowered to be themselves. To learn more about our commitment to Diversity, Equity and Inclusion, check out Life at Teachers’.
How To Apply
Are you ready to pursue new challenges and take your career to the next level? Apply today! You may be invited to complete a pre-recorded digital interview as part of your application.
Accommodations are available upon request (peopleandculture@otpp.com) for candidates with a disability taking part in the recruitment process and once hired.
Candidates must be legally entitled to work in the country where this role is located.
The privacy of your personal information is important to us. Please visit our Privacy Centre to learn how we handle your personal information.
Functional Areas
Operations
Requisition ID
5477
